Remote Bilingual Customer Service Representative

Job Details Job Location: Westpark Communications, L.P. - Spring Corporate Office - Spring, TX Position Type: Full Time Education Level: High School Salary Range: $14.50 - $17.50 Hourly Travel Percentage: None Job Shift: Any Job Category: Call Center Description Westpark Communications is a family-owned & operated 24/7 Live Answering Service and Call Center with a friendly environment. We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers! Westpark Communications is growing and we are looking for Remote Bilingual Call Center Customer Service Representatives! Your main responsibilities will be:

• Answer inbound calls as well as assist customers who have specific requests/inquiries.
• Capturing information and customers' needs by entering data/information using the right messaging tools in a timely manner.
• Operate our customer service database and read relevant call-handling instructions.
• Relay messages and route calls to the appropriate resources.
• Follow up on the calls of the client with clerical duties as well as liaising with other departments.
• Dedicate your work time to providing personalized customer service at the highest level.

Qualifications

Requirements:

• Education:
• High School Diploma or GED Equivalent.
• Clearance:
• Ability to pass a criminal background check.
• Competencies:
• Reliable attendance and internet connection.
• Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
• Computer navigation skills.
• Quick and correct typing - ability to create grammatically correct responses without spelling errors.
• Positive attitude and a passion for learning.
• Have a passion for execution and success.
• Goal-oriented and emphasizes accountability for delivering results.
• Ability to uphold our company values:
• Quality
• Teamwork
• Service
• Adaptability
• Integrity
• Ownership
• Skills/Knowledge:
• Bilingual is a requirement, ability to speak, write, and read in English and Spanish proficiently.
• Previous call center experience preferred.
• Previous customer service experience.
• Utilities customer service experience preferred.
• Medical office setting customer service experience preferred.

Position Details

• Full-Time remote position.
• REMOTE (Accepting applications from the following states: TEXAS, TENNESSEE, AND NEVADA)
• Work from home requirements:
• ​​​​​​​Hard wired high-speed internet connection (Ethernet Cable Connection)
• A private room/working space, free from background noise and distractions with a door for HIPPA compliance.
• Two monitors.
• Web camera.
• Keyboard and Mouse
• Headset from Westpark Communications approved list.
• Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) - Central Time.
• Pay:
• Bilingual $14.50 - $17.50/hr.
• Training Details
• The training will be for 2 weeks and will also take place on the weekends.
• Remote training will be done ONLINE - Central Time.
• Week 1 – Monday through Friday
• Week 2 – Monday through Thursday + Saturday or Sunday
• Work Schedule & Requirements
• Your work schedule availability will be discussed during your live group interview with the hiring manager.
• 40 hour week shifts will cover anywhere from 6AM to 10PM - Central Time.
• It will be 4 weekdays and 1 Saturday or 1 Sunday.
• Weekends are mandatory.
• Proof of adequate internet speed, ability to adhere to the Attendance Policy, Headset Agreement, Remote Work Agreement, Remote Equipment Payroll Deduction Agreement, & maintaining KPI scores high is required.

Benefits:

• Medical, Dental & Vision Insurance.
• 401(k) with company-matched funds.
• Robust Paid Time-Off Package. This includes Mental Health Time-Off.
• Fun, flexible, and casual work environment/culture.
• Top-of-the-line training and development.
• Rewards & Incentives.
• Opportunity for growth; Promote-from-within philosophy!

Westpark Communications provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Westpark Communications complies with applicable state and local laws governing nondiscrimination in employment. Apply tot his job Apply To this Job