Experienced Full Stack Customer Service Representative – Remote Call Center

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading organization dedicated to helping individuals who have suffered due to negligence. As a Remote Call Center Customer Service Representative, you will play a vital role in connecting with people who have potentially qualified for compensation, providing empathetic support, and driving business growth through upselling and cross-selling.

About blithequark

Founded in 2015, blithequark has been at the forefront of educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to give people hope and provide a platform for those who have been affected by negligence to seek justice. With a strong commitment to customer satisfaction and employee development, we strive to create a work environment that is both challenging and rewarding.

Responsibilities

As a Remote Call Center Customer Service Representative, your primary responsibilities will include:

• Connecting with individuals who have filled out a form to determine their eligibility for compensation
• Handling a high volume of calls, with an average of 40-50 connections per day, and identifying 1-5 potential qualifiers
• Multitasking, including listening, answering questions, and viewing multiple windows
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts as required
• Participating in training and learning opportunities to expand your knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Troubleshooting basic IT problems and resolving technical issues independently

Requirements

To succeed in this role, you will need:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• A competitive spirit, as we work as a team but pay for performance
• A willingness to work 40+ hours per week
• Residency in the State of Florida or New Jersey
• A quiet, distraction-free workspace
• A reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum)
• A reliable noise-cancellation headset (wired via USB)
• A strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

What We Offer

As a valued member of our team, you can expect:

• A competitive hourly rate, with the potential for commissions and bonuses, resulting in a total compensation package of up to $33.00+/hour ($70,000+)
• Comprehensive health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Work Environment and Culture

At blithequark, we prioritize work-life balance and offer a flexible schedule to ensure that you can manage your personal and professional responsibilities effectively. Our remote work setup allows you to work from the comfort of your own home, with the freedom to create your own workspace. We foster a culture of collaboration, innovation, and continuous learning, where your ideas and contributions are valued and recognized.

Training and Onboarding

As a new hire, you will participate in a comprehensive training program, which will equip you with the skills and knowledge necessary to excel in your role. Our training schedule will be Monday-Thursday, 9:00 AM - 5:00 PM Eastern, and Friday, 8:30 AM to 4:30 PM Eastern. During this period, you will learn about our company policies, procedures, and software systems, as well as develop your problem-solving and communication skills.

How to Apply

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. We look forward to welcoming you to our team! Apply for this job