Experienced Customer Support Representative – TurboTax Customer Service – Remote Opportunity
Are you a customer service enthusiast with a passion for technology and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Customer Support Representative, providing top-notch service to Intuit TurboTax customers from the comfort of your own home.
About blithequark
blithequark is a leading provider of innovative solutions for the modern workforce. Our mission is to empower individuals to succeed in a rapidly changing world by offering flexible, remote work opportunities that align with their unique skills and interests. As a blithequark contractor, you'll enjoy the freedom to create your own schedule, work with a variety of clients, and expand your skillset in different industries.
Responsibilities
As a Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences to Intuit TurboTax customers. Your responsibilities will include:
- Assisting customers with software navigation, troubleshooting, and resolving issues via phone and chat support
- Helping customers locate prior returns and amendments, and escalating calls when necessary
- Providing timely and effective support via various channels, including phone, chat, and video chat
- Collaborating with internal teams to resolve complex issues and improve customer satisfaction
- Maintaining accurate records and reporting metrics to ensure seamless support operations
Why Join the blithequark Team?
* Work from Home: Enjoy the convenience of working from home, eliminating the need for daily commutes and allowing you to create a schedule that suits your lifestyle.
- Flexibility: Create your own schedule and work at times that are most convenient for you, ensuring a perfect balance between work and personal life.
- Gain Experience: Expand your skillset and broaden your horizons by working with different clients and industries, enhancing your career prospects and opportunities.
- Supportive Environment: Our team is dedicated to providing a supportive and inclusive environment, empowering you to focus on delivering exceptional customer service.
Earnings Potential
* Earn up to $19 per hour, with peak rates applying during January – April
- Contractors who meet or exceed key metrics earn an average of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
- Guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes
Schedule
* Seasonal contract starts in January and runs through April 15th, 2025
- Flexible schedule opportunities – create your own schedule!
- Schedule available hours between 7 am and 11 pm CST, Monday – Sunday
- Weekday and weekend options
Skills and Qualifications
* Sincere desire to assist customers and provide exceptional service
- Tech-savvy and avid computer user with experience in multiple systems
- Ability to multi-task, navigate multiple systems, and communicate effectively
- Friendly tone and professional demeanor
- Quiet, uninterrupted space and organized desk area
- Professional appearance (if on camera)
Technology Requirements
* Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running, and up-to-date
- USB headset with microphone
- A webcam will be loaned to each contractor to be used for the duration of the contract
Important Information
* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
- Contractors must successfully pass a criminal background check.
- The relationship between you and blithequark is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.
Benefits
* Flexible schedule
- Referral program
- Work from home
Job Types
* Part-time
- Contract
- Temporary
- Seasonal
Pay
* Up to $19.00 per hour
Expected Hours
* 10 – 40 per week
Shift
* 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
- Split shift
Work Location
* Remote If you're a motivated, tech-savvy individual with a passion for customer service, we invite you to join the blithequark team as a Customer Support Representative. Apply now and take the first step towards a rewarding and flexible career opportunity! Apply for this job