Experienced Customer Success Associate - Nuuly Remote Part-Time Temporary Role

Are you passionate about delivering exceptional customer experiences and building strong relationships with clients? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's Nuuly team as a Customer Success Associate, working remotely on a part-time temporary basis.

About blithequark and Nuuly

blithequark is a leading global lifestyle retailer that operates a portfolio of brands, including Nuuly, a revolutionary clothing subscription service that empowers customers to explore new styles and trends without the hassle of ownership. At blithequark, we're committed to creating a seamless, personalized experience for our customers, and we're seeking a talented Customer Success Associate to join our team.

Role Summary

As a Customer Success Associate, you'll play a critical role in delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat on a daily basis. Reporting to the Customer Success Supervisor, you'll communicate with new and potential customers, help guide them through the shopping experience, answer order questions, and support the team to build a successful brand. You'll be expected to meet or exceed established service level agreements set by the CSM.

Expected Hours and Work Schedule

The expected hours for this role are Friday-Sunday, 2pm-10pm EST. Hours are subject to change depending on the needs of the business. This role is hired on an "at need" basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months.

Key Responsibilities

As a Customer Success Associate, you'll be responsible for:

• Answering any and all interactions during your scheduled shift in a friendly and relatable manner
• Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
• Being empathetic to customers' needs while understanding the business' bottom line
• Collecting and sharing feedback to external teams to ensure the needs of the customers are being met

Essential Qualifications

To succeed in this role, you'll need:

• Minimum 2 years of experience in customer service or a related role
• A passion for and understanding of the blithequark brands, customers, and products

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a subscription-based service or e-commerce environment
• Knowledge of customer relationship management (CRM) software and tools
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Associate, you'll have opportunities to:

• Develop your skills and knowledge in customer service, sales, and marketing
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

At blithequark, we're proud to offer a dynamic, inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a safe, fair, and respectful work environment for all employees.

Compensation, Perks, and Benefits

As a blithequark employee, you'll enjoy a range of benefits, including:

• Competitive hourly rate: $15.00/hour
• Comprehensive benefits package, including medical, dental, vision, PTO, and employee discounts
• Opportunities for career growth and development
• A dynamic, inclusive work environment that values diversity, equity, and inclusion

Equal Employment Opportunity Statement

blithequark celebrates diversity and is committed to creating an inclusive environment for all employees. We're proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

How to Apply

If you're passionate about delivering exceptional customer experiences and building strong relationships with clients, we invite you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and Nuuly, and to submit your application. Apply for this job