Experienced Customer Care Representative – Community Bank Customer Service & Sales

Are you passionate about delivering exceptional customer experiences and building lasting relationships with clients? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a full-service community bank dedicated to providing personalized financial solutions to individuals, businesses, and communities across the Midwest. As a Customer Care Representative at blithequark, you will be the face of our organization, responsible for delivering superior customer service and creating a welcoming, engaging, and professional environment for each customer encounter. You will work closely with our team of best-in-class customer service experts to build and expand on client relationships, deliver banking products and services that meet the unique needs of our clients, and create a culture of excellence and service.

Responsibilities & Expectations

As a Customer Care Representative at blithequark, you will be responsible for:

• Delivering exceptional customer service and creating a positive customer experience through prompt and professional communication, both in-person and over the phone
• Responding to routine customer inquiries and requests, transitioning service opportunities into referral or sales interactions, and effectively communicating with customers and partner departments
• Accurately processing financial transactions, including transfers, refunds, and other internal bank transactions, while minimizing risk exposure and maintaining quality production
• Referencing or selling bank products and services to customers, expanding existing relationships, and marketing bank products and services to meet customer needs
• Demonstrating compliance with applicable laws and regulations, including Bank Secrecy Act, Anti-Money Laundering, Information Security, and Suspicious Activity Reporting requirements
• Maintaining a high degree of confidentiality and adhering to bank and retail operating procedures and protocols
• Performing other duties as assigned or required, including training or mentoring new representatives

Required Skills & Education

To be successful in this role, you will need:

• A High School Diploma or equivalent
• 2+ years of customer service experience, preferably in a financial services industry
• Excellent interpersonal, verbal, and written communication skills
• Ability to analyze, investigate, and achieve results
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions

Who We Are

blithequark is a full-service community bank with a rich history of serving the financial needs of individuals, businesses, and communities across the Midwest. With over 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma, we offer a wide range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth.

What's in it for You?

At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package, including:

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan with Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits

Work Environment

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Equal Opportunity Employer

blithequark is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a motivated, customer-focused individual who is passionate about delivering exceptional service and building lasting relationships with clients, we invite you to apply for this exciting opportunity to join our team at blithequark. Apply for this job