Help Desk Specialist - Wichita, KS – Amazon Store
October 27, 2025
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Description Position Summary We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person. This position will be on-site, physically in the Wichita, KS Adams Brown Technology Specialists Office FLSA Status: Non-exempt Requirements Major Duties and Responsibilities
- Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems
- Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed
- Facilitate the restoration of normal service operations while minimizing impact to the end-user
- Using the knowledge of software tools to perform day-to-day functions and troubleshooting
- Handle remote service tickets on a day-to-day basis
- 2+ years IT Help Desk experience, preferably with an MSP
- Client service oriented and positive participating team member
- Ability to maintain confidentiality of the company and client information
- Excellent written and verbal communication skills required
- Ability to document and follow established company procedures
- Understanding of hardware, software, security tools, and concepts
- Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc.
- Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
- Experience providing support via remote tools
- IT Glue experience preferred
- WatchGuard/Firewall experience preferred
- StorageCraft, Datto backups experience preferred
- Ability to work autonomously both swiftly and effectively
- Ability to organize and prioritize tasks
- Reliable transportation to and from work