Job Title: Experienced Customer Account Support Specialist – Collections and Financial Services – 100% Remote Opportunity
RemoteFull-timeLive
Job Description:
About blithequark
At blithequark, we're passionate about empowering individuals with quality vehicles and innovative financial solutions. Our mission is to provide a seamless experience for our customers, and we're seeking a talented Customer Account Support Specialist to join our team. With over 65 locations across the Southeast and a rich history of growth, blithequark is one of the fastest-growing auto leasing and finance companies in the United States.
Our Culture and Values
At blithequark, we pride ourselves on having a diverse and inclusive environment that fosters career growth and advancement. Our core values are the foundation of our culture, and we're committed to living them every day:
* Integrity: We operate with transparency and honesty in all our interactions.
* Innovation: We're always looking for new and better ways to serve our customers and improve our processes.
* Inclusion: We celebrate our differences and strive to create a welcoming environment for everyone.
* Service: We're dedicated to providing exceptional service to our customers and each other.
* Success: We're driven to achieve our goals and exceed expectations.
About the Role
We're seeking a highly motivated and results-driven Customer Account Support Specialist to join our team. As a 100% remote position, you'll have the flexibility to work from anywhere, but you'll be expected to be available for shift requirements between 8:00am – 7:00pm CST Monday – Friday and 8:00am – 12:00pm CST on Saturday. If you have a natural gift for talking to people, a passion for collections, and a drive to succeed, we want to hear from you.
Responsibilities
As a Customer Account Support Specialist, you'll be responsible for:
* Contacting customers to determine the reason for payment delinquency and negotiating payments.
* Handling accounts with speed and accuracy while maintaining professionalism.
* Confirming and/or negotiating payment arrangements, researching any discrepancies.
* Completing phone calls to meet required performance standards and metrics.
* Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures.
* Using computerized systems for tracking, information gathering, and/or troubleshooting.
* Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency.
* Responding with accurate information pertinent to the callers' questions using professionalism and integrity.
* Adhering to all state and federal laws in the handling of accounts.
Qualifications
To be successful in this role, you'll need:
* Excellent listening, oral, and written communication skills.
* Attention to detail.
* Professional phone etiquette.
* Good follow-up skills.
* Persuasive negotiation skills.
* Microsoft Windows and Internet-based applications experience required.
* Basic typing/data entry skills.
* Ability to multi-task.
* Ability to work a five-day workweek, including some Saturdays.
Education and Experience
While a high school diploma or equivalent is required, we prefer candidates with:
* An Associate's or Bachelor's degree in business or a related field.
* Prior experience in financial services or a similar industry.
What We Offer
As a valued member of our team, you'll enjoy:
* A competitive salary and benefits package.
* Opportunities for career growth and advancement.
* A dynamic and inclusive work environment.
* Flexible remote work arrangements.
* Comprehensive training and support.
How to Apply
If you're a motivated and results-driven individual with a passion for collections and financial services, we want to hear from you. Apply now to join our team and take the first step towards a rewarding career at blithequark.
Apply for this job