Senior Manager, Customer Claims and Insurance – Global Risk Management and Insurance Expert

Are you a seasoned risk management professional with a passion for delivering exceptional customer experiences? Do you have a proven track record of managing complex insurance programs and claims processes? If so, we invite you to join blithequark's dynamic team as a Senior Manager, Customer Claims and Insurance. In this critical role, you will be responsible for leading the development and implementation of global risk management and insurance strategies that drive business growth and customer satisfaction.

About blithequark

blithequark is a leading provider of freight forwarding, customs brokerage, and trade advisory services. With a global presence and a commitment to innovation, we help customers of all sizes navigate the complexities of international trade. Our team of experts is dedicated to delivering exceptional service and solutions that meet the evolving needs of our customers.

Job Summary

As a Senior Manager, Customer Claims and Insurance, you will be responsible for managing the customer-focused Shipper's Interest program and Declared Value solutions. You will also oversee the development and implementation of global insurance-related functions, including risk analysis, financial analysis, and reporting on risk functions. Additionally, you will manage claims processes with internal department employees and outside claims adjusters and insurers. Your expertise will be critical in setting insurance revenue and Key Performance Indicator (KPI) goals, as well as managing global vendor risk assessment and insurance verification processes.

Key Responsibilities

* Manage the customer-focused Shipper's Interest program and Declared Value solutions, ensuring seamless execution and customer satisfaction

• Develop and implement global insurance-related functions, including risk analysis, financial analysis, and reporting on risk functions
• Manage claims processes with internal department employees and outside claims adjusters and insurers, ensuring timely and effective resolution
• Set insurance revenue and KPI goals, aligning with business objectives and customer needs
• Manage global vendor risk assessment and insurance verification processes, ensuring compliance and risk mitigation
• Collaborate with internal departments and customers to develop and implement Shippers Interest/Declared Value programs and processes
• Perform various system updates and data loads as required by the business or other supported areas
• Assess company risk and opportunities, executing action plans to drive business growth and customer satisfaction
• Contract Reviews and coordination with legal on negotiations relating to insurance, liability, and claims provisions in contracts
• Project-related tasks, including new ventures and specialized risk evaluations
• Communicate effectively with internal and external partners, ensuring seamless collaboration and customer satisfaction

Management Responsibilities

* Manage at least 2 full-time exempt direct reports, providing coaching, skills development, recognition, and rewards

• Develop and implement policies and programs as necessary, ensuring compliance and effective execution
• Develop and manage the department budget, ensuring compliance and addressing variances and other budget concerns
• Plan, organize, staff, direct, and control the day-to-day operations of the department

Education and Experience Requirements

* Bachelor's degree in risk management, Business, Finance, or related field preferred, or high school diploma or GED with 10 years of relevant experience

• Insurance Designation is preferred (such as Associates in Claims AIC, or associate in risk management (ARM), or equivalent designation)
• Five years (5) of risk management or similar financial field experience
• Freight forwarding and customs brokerage experience is preferred
• Strong proficiency in Microsoft Office products, with strong Excel skills preferred
• Demonstrated ability to prioritize and handle multiple tasks with accuracy and attention to detail
• Strong data and analytical skills, including understanding financial data
• Excellent verbal and written communication skills
• Prior claims experience in liability and property lines of business
• Strong management and critical thinking skills

Preferred Qualifications

* Will also oversee Safety Team that is responsible for safe operations, including vehicle, facility, employee, dangerous goods, operations, and fire prevention

• 24/7 coverage and response
• Position is REMOTE, open to United States

Work Environment and Company Culture

blithequark is committed to creating a diverse and inclusive work environment that fosters collaboration, innovation, and growth. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our company culture is built on a foundation of trust, respect, and open communication, ensuring that every employee feels valued and empowered to succeed.

Compensation and Benefits

* Competitive salary range: $82,476.00-$187,788.00 Annually

• Eligible employees receive health, vision, and dental insurance, retirement, and tuition reimbursement
• Additional pay, premiums, or bonus potential may be available
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and experienced risk management professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job