Job Title: Experienced Full Stack Call Center Representative – Remote Data Entry and Customer Service Specialist at blithequark

Job Description:

About blithequark

At blithequark, we are committed to making a positive impact on people's lives through better health and wellness. As a leading healthcare, pharmacy, and retail company, we strive to provide an exceptional omnichannel experience to our customers and patients. With a legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the United States, serving almost 10 million customers every day. Our mission is to make a difference in the lives of our customers and patients by providing access to quality healthcare services, innovative products, and personalized care. We are proud to be a part of the U.S. healthcare system, working closely with healthcare professionals, payers, and other stakeholders to improve health outcomes and reduce healthcare costs. Job Summary: We are seeking an experienced Full Stack Call Center Representative to join our team at blithequark. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and answering high-volume customer inquiries. This is a remote opportunity, allowing you to work from the comfort of your own home while still being part of a dynamic and supportive team. Key Responsibilities:

Primary Responsibilities:

* Respond to customer inquiries and resolve issues in a timely and professional manner * Utilize blithequark's remedy information entry methodology and rules to process new enrollments and enter patient and medication data into our systems * Handle patient medication requests within HIPAA guidelines and enter refill orders for processing * Investigate missing medication data and decipher clinical abbreviations (SIG codes) * Resolve data entry-related exceptions and escalate issues to senior-level staff as needed * Provide support to pharmacists, both in-store and remotely, to ensure seamless customer service * Identify and escalate issues to senior-level staff as needed

Secondary Responsibilities:

* Handle correspondence with patients, including inbound calls, visits, and messages * Resolve outbound calls to prescribers and patients on a case-by-case basis * Settle external exceptions by reviewing, gathering data, making recommendations, and resubmitting for processing as needed * Settle phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve external exceptions Essential Qualifications: * High school diploma or equivalent * Essential level computer skills, including: + Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online * Essential web browsing skills, including: + Opening a browser + Composing URLs in the correct location + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms * Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing records) * Ability to communicate effectively in writing and verbally * 18 years old or older Preferred Qualifications: * At least 1 year of pharmacy experience in a retail or call center environment * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency * Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction * Middle-of-the-road to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing records) * Familiarity with Spanish and English What We Offer: * Competitive hourly rate of $25-$35 per hour * Opportunity to work from home in a remote environment * Comprehensive training program to ensure success in the role * Ongoing support and feedback from senior-level staff * Opportunities for career growth and advancement within the company * A dynamic and supportive team environment How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at blithequark. Apply for this job