Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

Are you a customer-centric problem solver with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join our dynamic team at blithequark, the largest livestream shopping platform in North America and Europe, as an Experienced Customer Experience Agent (Overnight Shift).

About blithequark

At blithequark, we're revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment. Our platform offers a unique and engaging experience for buyers and sellers alike, with a vast array of products, from fashion and beauty to electronics and collectibles. As a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany, fostering a collaborative and inclusive work environment.

The Role

As a Customer Experience Agent (Overnight Shift), you will play a critical role in driving the best possible user experience through process improvement, order management, and problem-solving. Your primary objective will be to ensure that our customers receive their products as quickly as possible, and if issues arise, you will work diligently to resolve them in a timely and satisfactory manner.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
• Become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions.
• Identify opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for individuals who embody a growth mindset, are willing to take on new challenges, and are passionate about delivering exceptional customer experiences. If you're a customer service enthusiast with a hunger for learning and growth, we encourage you to apply.

Essential Qualifications:

* 2+ years of Support experience handling email and/or chat services.

• Open to working an overnight shift from 10pm - 7:00am PST.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Proactive problem-solver and process-improver.
• Bachelor's degree or college experience preferred.

Preferred Qualifications:

* Previous start-up experience.

• Knowledge of Collectibles.
• Experience working in a fast-paced environment.

Team Environment

As a member of our team, you will be required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and inclusive work environment, with opportunities for growth and development.

Compensation and Benefits

* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity.

• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance on both food and wellness.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave.
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're a motivated and customer-centric individual looking to join a dynamic team, we invite you to apply for the Experienced Customer Experience Agent (Overnight Shift) role at blithequark. Apply for this job