Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

Are you passionate about delivering exceptional customer experiences and passionate about representing a brand that truly makes a difference? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! Blithequark is seeking an experienced Customer Experience Advisor to join our team on a part-time, remote basis. As a key member of our customer service team, you will play a vital role in ensuring that every customer interaction is nothing short of wonderful.

About Blithequark

Blithequark is a pioneering company that is redefining the way people experience vision care. Founded on a mission to inspire and impact the world with vision, purpose, and style, we are committed to creating a more inclusive and equitable world, one pair of glasses at a time. With a focus on innovation, empathy, and creativity, we are constantly pushing the boundaries of what is possible and striving to make a greater impact.

What You'll Do

As a Customer Experience Advisor, you will be responsible for delivering exceptional customer service to our customers via email and live chat. You will be the face of Blithequark, representing our brand and values to every customer interaction. Your key responsibilities will include:

• Delivering nothing-but-wonderful customer service by supporting customers via email and live chat
• Learning our internal management system in order to efficiently process sales orders and maintain customer relationships
• Using internal communication software to interact with your teammates, management, and other departments
• Dreaming up solutions for even the smallest trends and pain points so we can optimize each customer's experience

Who You Are

We are looking for a self-starter who takes ownership of (and pride in) their work. You are a creative and innovative problem solver who continually thinks outside the box. You are a sensitive and skillful communicator (both online and offline!) who can adapt your tone and communication style depending on your audience. You are eager to learn new technology systems and procedures and able to juggle many tasks at once while remaining extremely organized and attentive to detail. You are highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!) and able to stay energized and motivated in a high-volume work environment with limited supervision.

Requirements

To be successful in this role, you will need to:

• Attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Be able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided!
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, we highly value experience in customer service and working from home. If you have a background in these areas, please highlight your experience in your application.

About Our Team

At Blithequark, we believe in creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our team. We are driven to continue building a workplace based on inclusive behaviors and equitable systems. Transparency is what we're all about, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values.

What We Offer

As a Customer Experience Advisor at Blithequark, you can look forward to:

• Competitive hourly rate of $13.00
• Opportunity to work with a pioneering company that is making a real difference in the world
• Flexible, remote work arrangement
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Access to our annual Impact Report and Racial Equity Strategy
• And much more!

How to Apply

If you are passionate about delivering exceptional customer experiences and passionate about representing a brand that truly makes a difference, we want to hear from you! Please apply through our website by clicking on the link below. Apply Job! We can't wait to hear from you! Blithequark is an equal opportunity employer and will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated. Apply for this job