Experienced Customer Onboarding Manager – Global Business Development and Project Management

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a key member of our team, the Customer Onboarding Manager will play a pivotal role in shaping the customer experience and driving project success. If you're a seasoned professional with a passion for customer-centricity, project management, and collaboration, we want to hear from you.

About blithequark

blithequark is a leading provider of innovative solutions for the global business travel industry. With a strong focus on customer satisfaction and operational excellence, we strive to deliver exceptional experiences for our clients and partners. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers.

Job Summary

As a Customer Onboarding Manager at blithequark, you will be responsible for overseeing the customer onboarding and migration experience. This role involves collaboration with internal stakeholders, third parties, and managing various projects to ensure a smooth transition for customers. You will be the primary point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Responsibilities

* Own the customer onboarding/migration experience with customers and internal stakeholders, ensuring a seamless transition and exceptional customer satisfaction.

• Focus on the implementation of regional/global projects using blithequark project documents, driving project success and enhancing customer relationships.
• Complete project handover and readiness assessments with Solutions Design teams, ensuring a thorough understanding of project requirements and timelines.
• Design the work breakdown structure and define resources required for projects, ensuring effective allocation of resources and minimizing project risks.
• Ensure all client requirements are understood and documented for action by onward teams, maintaining open communication and transparency throughout the project lifecycle.
• Develop and manage detailed project plans, ensuring alignment and sign-off by stakeholders, and driving project progress towards key milestones.
• Create a positive environment to drive partnership and project success, fostering a culture of collaboration and innovation within the team.
• Manage project performance and communicate status, milestones, risks, and dependencies to stakeholders, ensuring timely issue resolution and minimizing project delays.
• Ensure E2E testing is completed and documented successfully, verifying the quality and accuracy of project deliverables.
• Determine project call structure and manage stakeholder calls, facilitating effective communication and collaboration among project team members.
• Contribute to team calls, sharing experiences and ideas for process improvements, and driving continuous learning and growth within the team.

Requirements

* Candidates with travel industry experience are preferred, with a strong understanding of the global business travel market and its complexities.

• Strong relationship building and customer service skills, with the ability to build trust and rapport with customers and internal stakeholders.
• Understanding of blithequark and corporate travel, with a solid grasp of industry trends and best practices.
• Ability to work in a fast-paced matrix environment across multiple geographies and time zones, with excellent communication and collaboration skills.
• Positive attitude and ability to motivate project teams under pressure, with a strong focus on customer satisfaction and project success.
• Business English is mandatory; multi-lingual capability is advantageous, with the ability to communicate effectively with customers and stakeholders from diverse linguistic and cultural backgrounds.
• Excellent communication, presentation, and negotiation skills, with the ability to articulate complex project requirements and negotiate project timelines and resources.
• Strong organizational skills, including multitasking and time management, with the ability to prioritize tasks and manage competing project demands.
• Ability to inspire change and adapt to resistance, with a strong focus on customer-centricity and project success.

Nice-to-haves

* Experience collaborating across multiple functional groups and with operational SMEs, with a strong understanding of project management methodologies and industry best practices.

Benefits

* Annual Incentive Award plan based on company and individual performance, recognizing and rewarding outstanding contributions to project success and customer satisfaction.

• Metric-driven Sales Incentive Plans for eligible sales roles, providing a clear and transparent framework for measuring performance and driving sales growth.

What We Offer

* A dynamic and supportive work environment, with a strong focus on collaboration and innovation.

• Opportunities for career growth and professional development, with a comprehensive training program and mentorship opportunities.
• A competitive salary and benefits package, with a comprehensive health insurance plan and retirement savings program.
• A flexible and remote work arrangement, with the ability to work from home or on the road, depending on project requirements and team needs.

How to Apply

If you're a motivated and experienced professional with a passion for customer-centricity and project management, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job