Patient Intake Specialist (Evening)

Patient Intake Specialist - Weekend (Remote)

Location: Remote (U.S.-based)Employment Type: Full-TimeCompensation: $20/hour plus substantial admin-based performance bonuses (ability to make an additional ~$250 a week). Schedule: 40 hours/week. Must be available to work Monday–Friday, 1:00PM–9:00PM. EST.

About Understood Care

Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.

About the Role

As a Patient Intake Specialist, you’ll be the first person patients meet in their journey with Understood Care. You’ll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in. 

What You’ll Do

• Answer incoming phone calls from patients 

• Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed

• Document intake findings in internal systems

• Coordinate smooth handoff to MDs/NPs and Care Advocates

• Follow up to ensure onboarding is completed and successful

What You’ll Bring

• 3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)

• Knowledge of Medicare and the U.S. healthcare system

• Strong organizational skills and attention to detail

• Excellent communication and rapport-building abilities

• Comfort using EHRs, CRMs, and digital health tools

• Passion for equitable care and supporting underserved populations

• Bilingual language skills (Spanish, Mandarin, etc.) a plus

Why You’ll Love Working Here

• Mission-driven, patient-first culture

• Opportunity to grow with a fast-paced, compassionate startup

• Paid administrative time and training

• Remote flexibility with a supportive team environment