Experienced Customer Service Representative – Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a remote setting, where you can balance work and personal life while making a meaningful impact? If so, we invite you to join blithequark's team as an Experienced Customer Service Representative, where you'll play a vital role in providing top-notch support to our customers.

Why You'll Love This Role

As a member of blithequark's Payments and Digital Strategy crew, you'll be part of a talented team that's shaping the future of customer service. Your contributions will directly impact our customers' experiences, and you'll have the opportunity to grow and develop your skills in a supportive and inclusive environment.

What You'll Do

As an Experienced Customer Service Representative, you'll be responsible for:

• Completing daily tasks related to account processing, object processing, direct bills, and budget transfers at blithequark's Credit Union.
• Coordinating return objects with contributors, door vendors, the Federal Reserve Bank, and other institutions.
• Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing.
• Working member cases/assignments and following guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws.
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams.
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products.
• Logging, studying, and making important GL, account changes, and/or returns.
• Processing Stop Pays and Check Batching.
• Completing daily balancing and department closing.
• Obtaining information from contributors for the timely and correct processing of domestic and international budget switch requests.
• Researching and affirming incoming and outgoing budget switch information.
• Communicating with vendors to facilitate budget transfers.
• Understanding and being familiar with outgoing and incoming budget switch laws.
• Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers.
• Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and court fees.

All You'll Need for Success

To excel in this role, you'll require:

• A high school degree or GED.
• Intermediate Excel and Word experience.
• Strong communication and problem-solving skills.
• Ability to work independently and with minimal supervision.
• Ability to prioritize work and meet deadlines under high-pressure situations.
• Strong attention to detail and ability to maintain accuracy.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong customer service skills and ability to interact professionally with all personnel and contributors.

Preferred Qualifications

While not required, previous customer/member service experience, banking or Credit Union experience, and Episys/Symitar and processing wires experience are highly desirable.

Skills, Licenses & Certifications

To succeed in this role, you'll need:

• Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software.
• Ability to work prolonged hours in support of business needs.
• Ability to exercise excellent customer service skills.
• Ability to perform mathematical calculations and analyze data.
• Ability to effectively prioritize work and meet deadlines.
• Ability to cross-train and perform any position assigned within the department.
• Ability to interact professionally with all personnel and contributors.
• Ability to work independently and with minimal supervision.
• Ability to self-motivate with strong employer skills and ability for interest to detail.
• Ability to maintain excellent performance and attendance.
• Must pass relevant blithequark and Credit Union pre-employment compliance exams.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As an Experienced Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and inclusive work environment that encourages collaboration and teamwork.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture Highlights

At blithequark, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on:

• A commitment to customer satisfaction and excellence.
• A culture of innovation and continuous improvement.
• A focus on employee development and growth.
• A supportive and inclusive work environment.
• A comprehensive benefits package and competitive compensation.

Compensation, Perks, and Benefits

As an Experienced Customer Service Representative at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives, including:

• Competitive salary and bonus structure.
• Comprehensive health insurance and retirement savings plan.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.
• A supportive and inclusive work environment.
• Access to ongoing training and development opportunities.

Conclusion

If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to join blithequark's team as an Experienced Customer Service Representative. Apply now and take the first step towards a rewarding and challenging career with a leading organization in the industry. Apply Job! Apply for this job