Experienced Order Processing and Data Entry Specialist – Customer Service Support

At blithequark, we are dedicated to delivering exceptional customer experiences and providing top-notch support to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our dynamic team. This is a part-time opportunity that offers a competitive hourly rate of $25.00 - $28.00, flexible scheduling, and a comprehensive benefits package.

About blithequark

blithequark is a leading provider of innovative solutions and services, committed to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional results, fostering a culture of collaboration, and promoting a work-life balance. As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and contribute to the success of our organization.

Key Responsibilities

As an Order Processing and Data Entry Specialist, you will play a critical role in supporting our customers, internal teams, and external partners. Your key responsibilities will include:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with blithequark policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Skills, Knowledge, and Expertise

To succeed in this role, you will need to possess the following minimum required skills and knowledge:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent. 1 - 3 years of related experience.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in multiple software applications, including CRM systems and ERP platforms.

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• 401(k) plan with company matching.
• Paid Time Off (PTO).
• Sick Time.
• Company offers a generous benefits package that pays 100% of medical, dental, and vision.
• Short-Term Disability.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their skills. As an Order Processing and Data Entry Specialist, you will have access to:

• Ongoing training and development opportunities.
• Mentorship and coaching from experienced team members.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that encourages collaboration and innovation.

Work Environment and Company Culture

Our office is a vibrant and inclusive space that fosters creativity, innovation, and collaboration. As an Order Processing and Data Entry Specialist, you will work in a fast-paced, dynamic environment that requires adaptability, flexibility, and a strong work ethic. Our team is passionate about delivering exceptional results, and we are committed to providing a work-life balance that supports our employees' well-being and happiness.

How to Apply

If you are a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you! Apply Now! Apply for this job