Experienced Full Stack Customer Service Representative – Bilingual: French / English
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! As a remote Customer Service Representative at blithequark, you'll join a team of talented individuals who share your commitment to providing world-class support to our clients.
About blithequark
blithequark is a forward-thinking global organization that's revolutionizing the customer experience. With a people-first culture and a genuine sense of belonging, we're proud to be recognized as one of the world's best workplaces, happiest employees, and best companies for career growth. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
At blithequark, we believe in investing in our people and providing opportunities for growth and development. As a remote Customer Service Representative, you'll have access to a range of FREE learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned. With a strong focus on career growth and personal development, you'll have the chance to:
- Develop new skills and expertise
- Take on new challenges and responsibilities
- Collaborate with a diverse team of talented individuals
- Enjoy a competitive salary and benefits package
- Participate in our comprehensive Employee Assistance Program (EAP)
What You'll Do
As a remote Customer Service Representative, you'll be responsible for providing exceptional customer support to our clients. Your key responsibilities will include:
- Providing inbound customer support using a call flow guide in the customer's preferred language
- Helping customers resolve basic technical issues
- Tracking, documenting, and retrieving information in databases
- Maintaining broad knowledge of client products and/or services, such as:
+ Smartphones + Tablets + Computers + Wearables + Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offering additional products and/or services
- Delivering expert customer experiences...with a smile!
Your Qualifications
To succeed in this role, you'll need:
- The ability to speak fluent French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
As a remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join Our Team
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."
Location:
CAN, ON, Work-at-Home
Language Requirements:
Bilingual: French / English
Time Type:
Full-time
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. Apply Job! Apply for this job