Experienced Customer Service Representative – Flexible Remote Opportunity with blithequark
Are you a compassionate and patient individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy helping others? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home and setting your own schedule. At blithequark, we're dedicated to providing innovative solutions that empower individuals to live their best lives. Our client, a leading provider of payroll services for self-directed Medicaid programs, is seeking a talented Customer Service Representative to join their team. As a key member of our team, you'll play a vital role in ensuring that patients and caregivers receive the support they need to navigate the complexities of these programs.
About the Role
As a Customer Service Representative, you'll be responsible for answering incoming calls from patients and caregivers, providing compassionate and professional support, and resolving issues in a timely and efficient manner. You'll also be responsible for:
- Answering incoming calls with a friendly and empathetic demeanor
- Assisting with enrollment, program applications, and setup in applicable systems
- Retrieving information to assist caregivers with payroll-related inquiries
- Utilizing de-escalation techniques to support upset or frustrated callers
- Documenting information and outcomes as necessary
- Providing guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
About You
To succeed in this role, you'll need:
- At least one year of customer service experience
- Strong computer skills and the ability to offer troubleshooting advice when necessary
- The ability to offer empathy, patience, and a friendly demeanor at all times
- The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
- Great active listening skills
- Excellent written and verbal communication skills
- Strong attention to detail
- The ability to multitask and adapt to change in a fast-paced environment
- A quality-focused mindset and a desire to achieve first call resolution whenever possible
- The ability to accurately and confidently work with numbers and discuss money
Your Home Office Environment
To ensure your success as a Customer Service Representative, you'll need to meet the following technical requirements:
- A computer with the following specifications:
+ Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed
- Processors): 6
+ Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- Dual monitors
- A USB noise-cancelling headset
- A webcam for your certification experience
Where blithequark Contracts
blithequark contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Flexible Hours of Operation
As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.
Pay and Perks
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:
- One-on-one mentorship
- Free certification and ongoing development opportunities
- The freedom and flexibility to choose your own schedule, within the client's hours of operation
- The chance to achieve better work-life balance
- NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Why Join blithequark?
At blithequark, we're committed to creating a positive and supportive work environment that allows our team members to thrive.
We offer
- A flexible and remote work arrangement that allows you to work from the comfort of your own home
- Competitive pay and benefits
- Opportunities for professional growth and development
- A supportive and collaborative team environment
- The chance to make a real difference in the lives of patients and caregivers
How to Apply
If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job