Experienced Customer Experience Chatroom Operator – Humanized Conversations for Enterprise Clients

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two conversations are the same? If so, we invite you to join our team at blithequark as a Customer Experience Chatroom Operator. As a key member of our Conversion Improvement team, you will play a vital role in humanizing automated conversations for our top clients and use cases.

About blithequark

blithequark is a leading provider of AI-powered conversational outreach solutions that enable enterprises to connect with consumers on a personal level. Our platform has handled over half a billion humanized conversations to date, making us the platform of choice for some of the world's most recognizable enterprises. With a focus on empowering enterprises to capture intent and drive meaningful conversations, we've experienced rapid growth since our founding in 2016. We're well-funded and looking to accelerate the next era of growth and expansion of our team.

Our Culture

At blithequark, we're more than just a high-growth company – we're a community that values personal growth, teamwork, and innovation. Even though we work remotely, we still embrace the core values that help us achieve our goals. Every member of our team has a direct impact on our company's success, and we're committed to creating a work environment that's both challenging and rewarding.

Job Overview

As a Customer Experience Chatroom Operator, you will be responsible for responding to inbound messages via our chat room to leads regarding questions or concerns around our clients' products or services. You will utilize point-and-click frequently asked questions canned responses, create ad-hoc responses that are both relevant and compliant, and escalate conversations to leadership when needed. Your work will help inform our natural language model, and your accuracy is of the utmost importance.

Key Responsibilities

* Respond to inbound messages via our chat room to leads regarding questions or concerns around our clients' products or services

• Utilize point-and-click frequently asked questions canned responses
• Create ad-hoc responses that are both relevant and compliant
• Escalate conversations to leadership when needed
• Document frequently asked questions for continual improvement
• Add relevancy to canned responses
• Maintain 98% or above accuracy in response handling
• Maintain a Replies per Hour rate of 60 replies per hour worked
• Other projects as assigned

Requirements

* Experience in a Customer Service Chatroom environment

• Experience with writing responses to consumers in a real-time, chat-based environment
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans
• Professionalism in all interactions
• Exceptional attention to detail, high standard of excellence/perfection
• Comfortability on a computer, advanced typing skills (cannot hunt and peck)
• Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule
• Must have reliable strong internet/WiFi

Education

* High School or equivalent

• College Degree a plus

Core Values

At blithequark, we live by five core values that guide our behavior and decision-making:

• Lean: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required.
• Passion: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload.
• Happiness: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily.
• Improve: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership.
• Team: We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not.

Benefits

* This is a full-time role that is eligible for blithequark's benefits program

• This role is staffed 24 hours a day, 7 days a week, we are seeking candidates for all time slots

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading provider of AI-powered conversational outreach solutions
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job