Head of Customer Success, Enterprise, USA, Remote at blithequark

Are you a seasoned SaaS leader with a passion for non-profit organizations? Do you have a proven track record of building and leading high-performing teams that drive growth and customer satisfaction? If so, we want to hear from you! blithequark is revolutionizing the fundraising platform, and we're looking for a talented Head of Customer Success, Enterprise to join our team.

About blithequark

At blithequark, we're on a mission to create the most convenient and fastest way to donate to non-profit foundations. Our innovative platform enhances loading speeds, boosts conversion rates, offers diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform, making us the go-to fundraising solution for some of the world's leading non-profit organizations, including the UNICEF, Barack Obama, the Alzheimer's Association, and many others.

The Role

As the Head of Customer Success, Enterprise Accounts, you will play a pivotal role in building and leading a team of Customer Success Managers responsible for driving engagement and growth across our largest enterprise and strategic non-profit customers. As the coach and mentor of a growing team that is part of our larger Customer Success organization, you will develop the workflows and playbooks to empower each CSM to deliver strong ROI to international non-profit organizations by maximizing their use of blithequark's suite of products and features. As a leader in the non-profit space, you will help the team provide strategic guidance to customers on digital fundraising strategies while building relationships with executive stakeholders and uncovering new revenue opportunities.

Key Responsibilities

* Lead blithequark's Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers.

• Develop workflows, playbooks, and KPIs for effective account management and customer growth.
• Oversee and guide CSMs in managing customer lifecycles, from kick off to ongoing account growth.
• Execute growth strategies and collaborate with Sales, Marketing, Implementation, and Product teams.
• Drive feature adoption and proactively manage customer risk for retention.
• Mentor CSMs, ensuring high customer satisfaction, effective issue escalation, and robust feedback.
• Identify growth opportunities (upsell, cross-sell) and build trusted advisor relationships.
• Cultivate a positive, remote work culture with a focus on delivering value to customers and exceeding KPIs.

Skills and Qualifications

* Proven work experience of 8+ years in B2B or B2B2C SaaS Customer Success.

• Experience of working for (or working with Non-profits) a strong plus.
• Led Customer Success teams working with enterprise accounts for at least 4 years within rapidly scaling SaaS companies.
• Strong management skills. We're looking for someone who can easily win our current team's trust and can work towards building an even stronger Customer Success Team.
• Experience with CRMs, data/integration, Digital Marketing, Google Analytics, email marketing.
• Demonstrable ability to communicate, present, and influence C-level customer stakeholders.
• Experience working with international teams, eastern European would be a plus.
• Drives team success through effective KPIs.
• Works closely with Director of Customer Success to strategize, plan, and effectively deliver on results.

Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
• 401(k) plan with company match.
• FSA Spending Account.
• 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• Paid parental leave.
• Remote working.

Why Join blithequark?

* Be part of a mission-driven organization that is making a real impact in the non-profit space.

• Collaborate with a talented team of professionals who are passionate about innovation and customer success.
• Enjoy a competitive compensation package, including comprehensive benefits and perks.
• Have the opportunity to grow and develop your skills in a rapidly scaling organization.
• Work remotely and enjoy a flexible work-life balance.

How to Apply

If you're a motivated and experienced leader who is passionate about customer success and non-profit organizations, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Contact Information

For any questions or concerns, please don't hesitate to reach out to us at [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job