Experienced Desktop Support IV – Level 3 Support, Incident and Service Request Management, Customer Support – Remote/Local Opportunity at blithequark
Are you a seasoned IT professional with a passion for delivering exceptional customer support and technical expertise? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than this exciting opportunity to join blithequark as a Desktop Support IV. As a key member of our team, you will be responsible for providing level 3 support and maintenance of workstation software and hardware, as well as supporting and maintaining Operating Systems for user workstations. You will work closely with a team of 8 technicians and 2 project managers to ensure seamless delivery of technical services to our organization of 10,000+ end points and users across the state of Wisconsin.
About blithequark
blithequark is a leading provider of innovative solutions and services to organizations across various industries. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. We are proud to offer a dynamic and inclusive work environment that fosters growth, collaboration, and innovation.
Key Responsibilities
As a Desktop Support IV at blithequark, your key responsibilities will include:
- Providing level 3 support and maintenance of workstation software and hardware, including troubleshooting, repair, and replacement of hardware and software components
- Supporting and maintaining Operating Systems for user workstations, including installation, configuration, and troubleshooting
- Providing technical assistance on projects as assigned by the Desktop Support Supervisor, including implementation of new hardware and/or software
- Collaborating with a team of 8 technicians and 2 project managers to ensure seamless delivery of technical services
- Assisting with incident and service request management, including troubleshooting, resolution, and follow-up
- Providing strong written and oral customer support correspondence, including email, phone, and in-person support
- Participating in level three desktop support, including assisting with tier 2/3 desktop support incidents and requests
- Working on a team of 8 technicians as well as independently to balance workload of incident/service requests and project work
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- 5+ years of experience in level 3 support and maintenance of workstation software and hardware
- 5+ years of experience in supporting and maintaining Operating Systems for user workstations
- 2-5 years of experience in peripheral device support (printers/scanner/etc) and maintenance
- 5+ years of experience in incident and service request management
- Strong written and oral customer support correspondence experience
- Ability to work independently and as part of a team to balance workload of incident/service requests and project work
Nice to Have Skills
While not required, the following skills are highly desirable:
- Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
- Patch Management
- Imaging experience using management tool (SCCM, Ivanti, etc.)
- Learning management system (LMS) support experience
- Google Workspace experience
- Microsoft's Group Policy Object (GPO) experience
Interview Process and Contract Duration
The interview process will be conducted via Teams Video, and the contract duration is 6/30/25 with the possibility of extension. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home or office. However, you may be required to come into the central office on a monthly basis for implementations, meetings, etc. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We are committed to providing a dynamic and inclusive work environment that fosters growth, learning, and development.
Compensation and Benefits
The compensation for this role is $26 to $30 per hour on W2. We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and paid time off.
How to Apply
If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job