Experienced Overnight Call Center Customer Service Representative – Thriving in a Multicultural Environment at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a multicultural environment where diversity is celebrated and employee growth is encouraged? Look no further than blithequark, a leading provider of language-based services, where we're seeking an experienced Overnight Call Center Customer Service Representative to join our dynamic team. As a key member of our call center team, you'll play a vital role in connecting clients with interpreters over the phone, providing exceptional customer service, and exceeding expectations in a fast-paced environment. If you're a motivated and customer-focused individual with a strong work ethic, we want to hear from you.

About blithequark

blithequark is a government contractor with a rich history dating back to 1991. Founded by Laura K.T. Schriver, our company has grown to become a premier provider of language-based services, serving over 2,000 clients worldwide in over 230 languages. With a network of more than 3,000 independently contracted global linguists and over 240 employees, we're committed to delivering exceptional service and supporting the multicultural communication needs of our clients.

Our Mission

At blithequark, our mission is simple: to help people and companies thrive in a global environment. We believe that every employee has the potential to make a meaningful impact, and we're dedicated to providing the tools, training, and support needed to succeed. Our commitment to employee development and growth is evident in our casual and friendly work environment, where diversity is celebrated and employee advancement is encouraged.

Responsibilities

As an Overnight Call Center Customer Service Representative at blithequark, you'll be responsible for:

• Assisting clients by gathering accurate information and connecting them with interpreters over the phone
• Handling high-volume calls pleasantly and efficiently, providing exceptional customer service
• Delivering a highly satisfying customer experience, meeting or exceeding client expectations
• Maintaining confidentiality of sensitive information, adhering to company policies and procedures
• Working collaboratively with team members to achieve shared goals and objectives

Requirements

To succeed in this role, you'll need:

• A high school diploma or equivalent
• Proven success in a previous customer service or call center position
• Strong computer skills and ability to learn new software
• Ability to work remotely in emergency situations (currently due to the Covid-19 pandemic)
• A personal computer with working camera and internet connection (required for remote work)
• Ability to keep sensitive information confidential

Qualifications

While multi-language capability is not required, we encourage applicants with language skills to apply. If you're a motivated and customer-focused individual with a strong work ethic, we want to hear from you.

Benefits and Perks

As a full-time employee at blithequark, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• 401(k) with partial match
• Employer-covered benefits
• Generous paid time off and holidays
• Opportunities for career growth and advancement

Work Environment and Culture

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our casual and friendly atmosphere encourages collaboration, creativity, and innovation, while our commitment to employee development and growth provides opportunities for advancement and professional growth.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our dynamic team at blithequark and take the first step towards a rewarding career in customer service. Apply Job!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW Apply for this job