Experienced Customer Service Representative – Home Improvement Industry

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a role that requires adaptability, strong communication skills, and a positive attitude? If so, we invite you to join blithequark's team as a Customer Service Representative, where you'll play a vital role in supporting the home improvement industry's leading companies.

About blithequark

blithequark is a leading provider of lead and workflow management solutions, empowering some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, specializes in inbound and outbound support for the home improvement industry, ensuring that customer expectations are met and managed throughout the lifespan of the project.

The Role

As a Customer Service Representative at blithequark, you'll be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner. You'll work in a hybrid environment, with the opportunity to work from home after completing a week of in-office onboarding and training. Our team is dedicated to delivering outstanding customer experiences, and we're looking for a like-minded individual to join our ranks.

Responsibilities

* Answer incoming calls and respond to customer requests in a timely and professional manner

• Work in a fast-paced environment, adapting to changing guidelines and priorities
• Book appointments for customers with a high degree of data accuracy
• Maintain excellent written and verbal communication skills, ensuring that customers receive clear and concise information
• Identify and escalate issues to supervisors, ensuring that customer concerns are addressed promptly
• Provide exceptional customer service, maintaining a positive outlook and attitude on every call
• Informs clients by explaining procedures, answering questions, and providing information
• Maintains and improves quality results by adhering to standards and guidelines
• Collaborate with colleagues to achieve team goals and objectives

Essential Qualifications

* High school graduate or G.E.D.

• Minimum of one year experience in an inbound/outbound call center or retail environment
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute (preferred)
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check

Preferred Qualifications

* Experience working in the home improvement industry

• Previous experience in a similar role, with a focus on customer service and support
• Strong problem-solving skills and ability to think critically
• Ability to work in a team environment and collaborate with colleagues
• Familiarity with CRM software and other customer service tools

What We Offer

* Opportunity to work from home after completing a week of in-office onboarding and training

• Competitive hourly rate
• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service, with a company match of up to 4%
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Work Environment and Culture

blithequark is committed to creating a positive and inclusive work environment, where employees feel valued and supported. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. We offer a dynamic and fast-paced work environment, with opportunities for growth and development.

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to submit your application. Please visit our website to learn more about our company and the role, and to submit your application. Apply Job!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job