Experienced Full Stack Customer Service Representative – Compensation and Injury Review Specialist

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team as a Full Stack Customer Service Representative, specializing in compensation and injury review. At blithequark, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to provide hope to those who have suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who may be eligible for compensation, providing them with expert guidance, and ensuring a seamless experience from start to finish.

Responsibilities:

As a Full Stack Customer Service Representative, your primary responsibilities will include:

• Connecting with individuals through an automated dialer who have expressed interest in potentially qualifying for compensation
• Handling a high volume of calls, with the potential to speak with 40-50 callers per day, of which 1-5 may qualify for compensation
• Multitasking, including listening, answering questions, and viewing multiple windows simultaneously
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts as required
• Participating in training and other learning opportunities to expand your knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Troubleshooting basic IT problems and resolving issues independently

Requirements:

To succeed in this role, you'll need:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• A competitive spirit – we work as a team, but pay for performance!
• A willingness to work 40+ hours per week
• Residency in the State of Florida or New Jersey
• A quiet, distraction-free workspace
• A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with the following specifications:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
• A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price: $20-$30)
• A strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

This is not for you if:

* You're unable to troubleshoot basic technical issues

• You're unable to work 40+ hours per week, each week
• You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• You're unable to use problem-solving skills
• You're unable to work the full training period (90 days)
• You're unable to work 8 hours a day and proactively manage appointments, etc., during earned vacation days or outside business hours

Benefits:

As a valued member of our team, you'll enjoy:

• Health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation:

Our full-time schedule consists of 40 hours per week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

Why join blithequark?

At blithequark, we're committed to creating a dynamic work environment that fosters growth, learning, and collaboration. As a Full Stack Customer Service Representative, you'll have the opportunity to:

• Develop your skills and expertise in a fast-paced, results-driven environment
• Work with a talented team of professionals who share your passion for delivering exceptional customer service
• Enjoy a comprehensive benefits package, including health insurance, vision, and dental coverage
• Participate in ongoing training and development opportunities to expand your knowledge and skills
• Earn a competitive salary, with the potential for commissions and bonuses

If you're a motivated, results-driven individual with a passion for delivering exceptional customer service, we invite you to join our team at blithequark. Apply now to become a Full Stack Customer Service Representative and take the first step towards a rewarding career with our dynamic organization. Apply Job! Apply for this job