Experienced Customer Service Agent – Partner Support Specialist

Join blithequark, a leading mobility assistance company, as we revolutionize the way we support our partners and customers. As an Experienced Customer Service Agent – Partner Support Specialist, you will be the face of our company, delivering exceptional support and transforming complex inquiries into successful outcomes. If you're passionate about building strong relationships, resolving complex issues, and driving business growth, we want to hear from you.

About blithequark

At blithequark, we're committed to providing innovative mobility assistance solutions that empower our customers to live their best lives. Our team is dedicated to delivering exceptional support and service, and we're looking for talented individuals like you to join our mission. As a remote-based company, we offer the flexibility and autonomy to work from anywhere in the U.S., outside of California.

Your Legacy

As a Partner Support Specialist, your legacy will be the transformation of complex inquiries into successful outcomes, ensuring our partners and customers feel supported and valued. Through your work, you'll strengthen trust, improve workflows, and contribute to long-lasting partnerships. Your impact will be felt across the organization, and you'll be a key player in driving business growth and success.

Responsibilities

As a Partner Support Specialist, you'll be responsible for:

• Achieving cross-training in blithequark's essential platforms, including CSS, Hero, LYFT, and InContact, within the first 2 months
• Performing inbound and outbound calls/chats to resolve inquiries from partners and executives
• Cross-training for case creation and effectively performing Job Management (JM) tasks by identifying the root cause of the issue
• Understanding workflows and ensuring proper escalation paths are followed
• Demonstrating the ability to make independent, executive decisions when handling cases within the next 4 months
• Elevating partnerships and customer interactions to create a consistent and streamlined workflow across cases within 6-8 months
• Ensuring timely and accurate execution of all tasks within assigned workload
• Building a strong foundation with partners, fostering ongoing trust and collaboration
• Demonstrating accountability in all deliverables

Requirements

To be successful in this role, you'll need:

• Minimum of 2 years of experience in conflict resolution
• Minimum of 1 year of experience in cross-functional team collaboration
• Proficiency in handling inbound and outbound calls/chats with a focus on resolution and stakeholder satisfaction
• Chat experience with the ability to manage multiple conversations simultaneously
• Typing Speed: Minimum of 50 WPM
• Experience communicating with higher leadership, including partners, executives, and senior management
• Proven ability to critically think through challenging or vague situations to reach effective resolutions
• Demonstrated experience documenting cases clearly and effectively for diverse audiences
• Ability to multitask and prioritize tasks under tight deadlines in a fast-paced environment

Key Competencies

As a Partner Support Specialist, you'll need to possess:

• The ability to be the go-to person for resolving complex partner and executive inquiries, leveraging your expertise to deliver timely and high-quality solutions
• Strong communication skills, with above-average skills in both written and oral formats, capable of engaging with stakeholders at all levels, including senior leadership
• Comfortable working in a high-pressure, fast-paced environment where priorities shift rapidly
• Proficient in proactively managing VIP cases and fostering strong relationships with partners and executives
• Equipped with grace under fire, excelling under pressure while maintaining a stakeholder-first approach

The Nitty Gritty

* Location: Remote-based, with the option to work from anywhere in the U.S., outside of California

• Manager: Partner Support Queue Supervisor
• Compensation: Starting base rate of $17.00 per hour, with individual pay determined by job-related skills, experience, and relevant education or training
• Benefits: Comprehensive benefits package, including short-term disability, long-term disability, and life insurance, as well as three medical plans, two dental plans, a vision plan, and other valuable benefits

Our Fair Hiring Practices

At blithequark, we celebrate diversity and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees. We're an equal opportunity employer, and we don't discriminate against any applicant or employee on the basis of race, ethnicity, color, national origin, ancestry, citizenship, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender, gender identity or expression, physical or mental disability, or any other characteristic protected by federal, state or local law.

How to Apply

If you're passionate about delivering exceptional support and driving business growth, we want to hear from you. Apply now to join our team and become a part of the blithequark family. Apply Job! Apply for this job