Experienced Customer Service Representative – Automotive Tool Support
Are you a customer-centric professional with a passion for delivering exceptional service? Do you have a knack for troubleshooting and resolving complex issues? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative – Automotive Tool Support. In this role, you will be the critical link between our sales field and corporate offices, providing top-notch support to our franchised distributors, District Managers, Regional Managers, and commercial customers.
About blithequark
blithequark is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a culture of continuous improvement built upon the foundation of the blithequark Business System, we empower our employees to drive innovation and excellence. As an equal opportunity employer, we evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
Job Summary
As an Experienced Customer Service Representative – Automotive Tool Support, you will be responsible for providing exceptional customer service to our franchised distributors, District Managers, Regional Managers, and commercial customers. You will assist customers with automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. You will also handle inbound calls, provide technical support, and input orders utilizing internal ordering software systems.
Key Responsibilities
* Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
- Handle all inbound calls from our internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
- Provide technical support concerning information and specifications for products provided in our blithequark catalog and catalogs of our other suppliers.
- Input orders utilizing internal ordering software systems.
- Engage closely with the Customer Service team to resolve open questions.
- Work cross-functionally with subject matter experts to resolve open questions.
- Other responsibilities as assigned.
Essential Qualifications
* High school diploma or GED equivalent
- 1+ years of call center experience or equivalent experience in dealing with customers
- On the job experience in working with general automotive mechanics a plus
- ASE certification, automotive experience, tool experience, or related trade school degree a plus
Preferred Qualifications
* 2+ years of call center experience or equivalent experience in dealing with customers
- Experience working with automotive tools and equipment
- Strong knowledge of automotive repair and maintenance
- Excellent communication and problem-solving skills
Required Competencies
* Basic use of PC and keyboard
- Effective verbal and written communication skills
- Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
- Ability to empathize with customer concerns while maintaining a professional demeanor
- Ability to learn quickly on the job
- Ability to multi-task in a fast-paced office environment
- Ability to answer calls as a primary function of the position
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As an Experienced Customer Service Representative – Automotive Tool Support, you will have opportunities to:
- Receive continuous training to facilitate your growth and development
- Explore career opportunities within the company
- Enhance your customer service skills through ongoing training and development programs
- Collaborate with subject matter experts to resolve complex issues
- Participate in team-building activities and events
Work Environment and Company Culture
Our work environment is designed to foster collaboration, innovation, and excellence. As an Experienced Customer Service Representative – Automotive Tool Support, you will work in a fast-paced office environment with a dynamic team of professionals. You will have access to state-of-the-art technology and tools, as well as opportunities to participate in team-building activities and events.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $17 per hour
- $300 hiring bonus
- Annual company bonus/gainshare
- Comprehensive benefits package, including medical, dental, vision, life, and disability insurance
- 401(k) plan with company match
- 401(k) defined contribution after 1 year of service
- Paid time off, including vacation, sick leave, and holidays
- Flexible work arrangements, including remote work options
- Employee discounts on tools and equipment
- Opportunities for career growth and development
How to Apply
If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for the Experienced Customer Service Representative – Automotive Tool Support role at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Contact Us
If you have any questions or would like more information about the Experienced Customer Service Representative – Automotive Tool Support role, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job