Experienced Full Stack Product Manager – Conversational AI and Live Chat Support

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for driving innovation and delivering exceptional customer experiences? If so, we invite you to join the dynamic team at blithequark as a Partner Product Manager, where you'll play a critical role in shaping the future of conversational AI and live chat support.

About blithequark

blithequark is a leading innovator in the field of conversational AI, leveraging cutting-edge technology to revolutionize the way we interact with customers. Our team of experts is dedicated to creating personalized, hyper-customized experiences that exceed customer expectations. As a Partner Product Manager, you'll be part of a collaborative and dynamic team that's passionate about driving innovation and delivering exceptional results.

Job Responsibilities

As a Partner Product Manager, you'll be responsible for leading the development and execution of our conversational AI and live chat support products. Your key responsibilities will include:

• Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive customer experience improvements
• Influencing customer data, conversational analysis, industry trends, and technical expertise to analyze existing solutions and develop future capabilities
• Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments
• Working with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature planning
• Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience
• Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product recommendations
• Maintaining and refining the product backlog, planning customer stories to meet the needs of the end-user, while focusing on business value
• Supporting the definition and development of the product strategy, roadmap, and release plan, as well as overall customer experience

Requirements

To succeed in this role, you'll need:

• A bachelor's degree in business, computer science, software engineering, or a related field
• A proven track record of driving innovation and delivering exceptional customer experiences
• Excellent communication and interpersonal skills, with the ability to articulate complex ideas in a clear and concise manner
• A demonstrated ability to manage multiple priorities and projects simultaneously
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop data-driven recommendations
• A passion for staying up-to-date with industry trends and emerging technologies
• A commitment to collaboration and teamwork, with the ability to work effectively with cross-functional teams

Preferred Qualifications

* Experience with conversational AI and live chat support technologies

• Knowledge of agile development methodologies and product management frameworks
• Familiarity with data analysis and visualization tools
• Experience with customer testing and feedback mechanisms
• Strong understanding of business operations and customer experience principles

What We Offer

At blithequark, we're committed to supporting our employees and their families with comprehensive benefits and programs that promote their overall well-being. Some of the benefits we offer include:

• Competitive base salary
• Extra incentives
• 6% company match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive health, dental, vision, disability, and life insurance benefits
• Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to on-site health centers staffed by medical professionals and specialists (dependent on location)
• Confidential counseling support through our Solid Personalities program
• Career advancement and training opportunities

About Our Culture

At blithequark, we're committed to creating a culture that's inclusive, diverse, and supportive. We believe in fostering a work environment that's collaborative, innovative, and fun. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you're a motivated and experienced product manager with a passion for conversational AI and live chat support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job