Experienced Customer Experience Associate – Weekend Warrior

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed professionals? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark is seeking a highly motivated and resourceful Customer Experience Associate to join our Weekend Warrior team.

About blithequark

blithequark is revolutionizing the way self-employed individuals manage their businesses by providing a suite of innovative tools and resources that simplify the complexities of self-employment. Our mission is to empower small business owners to focus on what they love – their work – while we handle the financial and administrative tasks that often hold them back. With a growing community of 60 million self-employed Americans, we're on a mission to create a safety net for self-employment that's accessible, affordable, and hassle-free.

The Customer Experience Team at blithequark

As a Customer Experience Associate, you'll be part of a dedicated team that's at the heart of what we do at blithequark. Our team directly supports our customers at every stage of their journey, from onboarding to successfully running their business with our tools and resources. We're in constant conversation with our customers, which puts us in a unique position to support the company by identifying customer trends, collecting product feedback, and triaging software bugs. Our CX Associates are key to this process, enabling product and policy improvements that make a Found effortless component of our customers' work lives.

Key Responsibilities

As a Customer Experience Associate, you'll be responsible for:

• Supporting our customers via phone, email, and social media channels during blithequark's support business hours (Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT)
• Maintaining internal documentation, including our wiki and macros, alongside your teammates, ensuring that the information we're sharing with customers is up-to-date and accurate
• Representing the Voice of Customer to our product, engineering, design, and business teams, to ensure their needs are top of mind as blithequark continues to grow
• Identifying gaps in our internal processes and tools on the CX team and helping develop and implement improvements
• Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering

Essential Qualifications

To thrive in this role, you'll need:

• 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products
• Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack)
• Comfort working remotely and experience working with distributed teams across different time zones
• Excellent written and verbal communication skills, with a focus on empathy and problem-solving
• A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers

Preferred Qualifications

While not required, having:

• First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment
• A basic understanding of banking, personal finance, and/or taxes

Skills and Competencies

To succeed in this role, you'll need:

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively as part of a distributed team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including proficiency in customer support and communication platforms

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Experience Associate, you'll have access to:

• Regular training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities to take on new challenges and responsibilities as you grow and develop in your role
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

blithequark is a remote-first company with offices in SF and NYC. We're committed to creating a work environment that's inclusive, diverse, and supportive of our team members' needs. Our company culture is built on a foundation of empathy, collaboration, and innovation, and we're always looking for ways to improve and grow.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• An anticipated wage range of $26.92-$29 per hour
• A generous benefits package, including 401K, FSA, and Commuter Benefits
• Paid parental leave (16 weeks of flexible parental leave)
• Comprehensive medical, dental, and vision benefits
• Meaningful equity (industry-competitive equity to all employees)
• Flexible vacation policy (vacations, appointments, mental health days)

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed professionals, we'd love to hear from you! Please submit your application through our website, including your resume, cover letter, and any relevant work samples or references.

Join the blithequark Team

At blithequark, we're building a team of passionate and motivated individuals who are dedicated to making a difference in the lives of self-employed professionals. If you're looking for a role where you'll have the opportunity to make a meaningful contribution and great impact, we'd love to hear from you! Apply for this job