Experienced Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative – Remote Opportunity
At blithequark, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the insurance industry. As a Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're passionate about delivering outstanding customer service, eager to contribute to a diverse and inclusive workplace, and committed to personal and professional growth, we want to hear from you.
About blithequark
blithequark is a leading provider of customer experience solutions, dedicated to helping businesses thrive in an ever-changing world. Our people-first culture emphasizes personal and professional growth, and we're committed to fostering a workplace where everyone feels valued, respected, and empowered to succeed. With a strong focus on diversity, equity, and inclusion, we believe that our unique blend of perspectives and experiences is the key to delivering truly exceptional customer experiences.
The Role
As a Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative, you'll be responsible for providing expert customer service to clients across the United States. Your primary responsibility will be to assist customers with their inquiries, resolve routine problems, and provide information regarding various client products and services. This role requires an active Personal Lines or Property and Casualty resident insurance license, which will enable you to interface with customers through inbound and outbound calls, as well as online communications.
Key Responsibilities
* Actively listen to customers and ask questions to identify their needs
- Advise on plan options, coverages, and pricing
- Process new and/or amended enrollments
- Ensure clients' customers enjoy authentic experiences
- Deliver expert customer experiences with a smile
- Work with both English and Spanish speaking customers
Requirements
* 1 year of customer service experience
- Active Personal Lines or P&C resident license
- Ability to communicate fluently in Spanish and English (test required)
- High school diploma or GED
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Passion for helping others
- Patient and empathetic nature
- Ability to pass a background check
- Must reside in the United States or have a valid U.S. address for residence
Nice-to-Haves
* Experience working in the insurance industry
- Familiarity with customer relationship management (CRM) software
- Knowledge of insurance products and services
- Experience working in a remote or virtual environment
Benefits
* Competitive pay rate of $20/hr. for bilingual Spanish/English agents
- Paid training (Classroom: 7 Weeks and Transition: 7 Weeks)
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups
- 401K with company match
- Paid PTO and holidays
- Medical, dental, and vision insurance
- Comprehensive Employee Assistance Program (EAP)
- Health and wellness programs
- Mentorship programs
- Programs supporting diversity, equity, and inclusion
- Celebrations for various company events
Career Growth Opportunities
At blithequark, we believe in promoting from within, with approximately 80% of our managers and leaders having been promoted from entry-level positions. Our extensive Learning and Leadership Development programs are designed to help you achieve your career aspirations. Whether you're looking to advance in your current role or transition into a new one, we offer a range of opportunities for growth and development.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our virtual team is dedicated to fostering a collaborative and inclusive work environment, where everyone feels valued and respected. We believe in celebrating our differences and promoting a culture of diversity, equity, and inclusion.
How to Apply
If you're passionate about delivering exceptional customer experiences and committed to personal and professional growth, we want to hear from you. Apply now to join our team of dedicated professionals and take the first step towards a rewarding career at blithequark. Apply Job!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Apply for this job