Experienced Customer Service Representative – Inbound Call Center for blithequark's Damage Prevention Services

At blithequark, we're dedicated to providing exceptional customer service to our clients across the state of Minnesota. As a leading provider of damage prevention services, we're seeking highly motivated and customer-focused individuals to join our team as Inbound Customer Service Representatives. If you're passionate about delivering top-notch service, working in a dynamic environment, and growing your career, we invite you to explore this exciting opportunity.

About blithequark

blithequark is a dynamic organization that's committed to making a positive impact in the lives of our clients and employees. Our team is passionate about delivering exceptional service, and we're dedicated to creating a work environment that's inclusive, supportive, and fun. As a blithequark employee, you'll have the opportunity to work with a talented team, develop your skills, and contribute to our mission of providing outstanding customer service.

Job Summary

We're seeking experienced Customer Service Representatives to join our Inbound Call Center team in Mendota Heights, Minnesota. As a Customer Service Representative, you'll be responsible for handling incoming telephone requests from excavators, homeowners, and facility operators. You'll work closely with our clients to provide technical and emergency damage prevention services, ensuring that their needs are met and their expectations are exceeded.

Key Responsibilities

* Answer inbound calls and follow scripted questions from callers who will be digging

• Obtain information about the customers and their work site
• Data enter information into a ticket format
• Identify the work site on a mapping system similar to Google Maps
• Communicate effectively and create positive relationships with excavators, peers, and management
• Process information quickly and accurately using outlined criteria
• Accurately read digital maps
• Provide excellent customer service at all times
• Demonstrate an interest in public safety
• Understand and apply new concepts
• Ability to work effectively and independently in a home or office environment

Essential Qualifications

* High school diploma or GED

• Ability to listen and problem solve effectively
• General computer skills
• Ability to adhere to a work schedule including having good attendance
• Ability to work as a team
• Be self-motivated and able to work independently
• Willingness to work overtime based upon the business needs of the call center
• Availability to work during operating hours of the call center
• Must pass a criminal background check

Preferred Qualifications

* Previous customer service experience

• Experience working in a call center environment
• Familiarity with mapping systems and digital maps
• Excellent written and oral communication skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to work independently and as part of a team

Benefits

* Competitive hourly rate starting at $15.00 per hour

• Quarterly performance bonuses
• Paid vacations/personal/sick time (PTO)
• 401(k) plan with 50% company matching up to 15% of your contribution
• Casual, friendly work environment
• Monday through Friday hours ONLY, with 8-hour shifts between 6:00am and 6:00pm NO WEEKENDS
• Two-week paid training course
• Ability to work at home remotely after training
• Fantastic medical, dental, and life insurance at a VERY minimal cost ($43/month for single coverage $185/month for a family)
• Paid time off
• Work from home opportunities

Work Environment

* Our call center is located in Mendota Heights, Minnesota

• We offer a casual and friendly work environment
• Monday through Friday hours ONLY, with 8-hour shifts between 6:00am and 6:00pm NO WEEKENDS
• Ability to work at home remotely after training

How to Apply

If you're passionate about delivering exceptional customer service and growing your career, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Testing and Interviews

Chosen candidates will be contacted to schedule testing, which includes a typing test, a map-reading test, and a spelling test. Testing and interviews are by appointment only, no walk-ins allowed. No phone calls please. If your application meets our requirements, we will contact you.

EOE/Drug-Free Employer

blithequark is an equal opportunity employer and a drug-free workplace. We're committed to creating a diverse and inclusive work environment that's free from discrimination and harassment.

Job Type

Full-time

Pay

From $15.00 per hour

Expected hours

40 - 45 per week

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Work from home

Shift

* Day shift

• Evening shift
• Morning shift

Work Location

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