Experienced Customer Support Specialist – Chats and Tickets – LATAM

Are you a customer support enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's team of talented Customer Support Specialists, working on exciting projects with top-tier clients across the globe.

About blithequark

blithequark is a global leader in managed digital engagement services, partnering with the world's most innovative brands to deliver exceptional customer experiences. With a network of 10,000+ Mods in 50+ languages across 70+ countries, we bring companies closer to their customers than ever before. Our team of experts is dedicated to providing top-notch support, moderation, and community management services that drive business results and customer satisfaction.

Why Join blithequark?

* Work with some of the coolest clients in the world, including the NFL, Vimeo, and Topps

• Enjoy flexible self-scheduling and the freedom to work from home
• Access to 'Hot Gigs' postings, exclusive to the blithequark network
• Competitive hourly rate, discussed during your first interview
• Paid orientation and comprehensive training
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment with a team of like-minded professionals

Responsibilities

As a Customer Support Specialist, you will be responsible for:

• Providing exceptional customer support through chats and tickets, resolving issues efficiently and effectively
• Collaborating with clients to understand their product offerings and services, and providing expert guidance to customers
• Working closely with the blithequark team to ensure seamless project execution and high-quality results
• Staying up-to-date with client requirements and adapting to changing project needs
• Maintaining a positive and professional attitude, even in high-pressure situations

Requirements

To succeed in this role, you will need:

• Experience in high-volume customer service, with a proven track record of delivering exceptional results
• Fluency in English writing and speaking, with the ability to communicate effectively with clients and customers
• Experience working with company escalation policies and procedures
• Full access to a work computer that meets minimum requirements
• Access to a high-speed and stable internet connection
• A quiet work environment free from distractions
• Willingness to install MSQ security software and 2FA app on your phone

What We Offer

* Competitive hourly rate, discussed during your first interview

• Paid orientation and comprehensive training
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment with a team of like-minded professionals
• Flexible self-scheduling and the freedom to work from home
• Access to 'Hot Gigs' postings, exclusive to the blithequark network

Work Environment

As a remote worker, you will be responsible for creating a dedicated workspace that meets blithequark's requirements. This includes:

• A quiet and distraction-free environment
• A reliable and high-speed internet connection
• A work computer that meets minimum requirements
• A headset or other necessary equipment for clear communication

Commitment

We are seeking candidates who can commit to:

• 25 hours per week, with flexibility to adjust as needed
• 90 days (as needed), with opportunities for extension or permanent placement

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an employer of choice for individuals with disabilities.

Pay Rates

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.

Apply Now

Ready to take the first step in your career journey? Apply now to join blithequark's team of talented Customer Support Specialists. We look forward to welcoming you to our community! Apply for this job