Experienced Insurance Customer Support Specialist – Remote Inbound Phone Calls
Are you a customer service enthusiast with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team as an Insurance Customer Support Specialist, providing top-notch support to customers over the phone.
About blithequark
blithequark is a leading provider of innovative software solutions for the insurance industry. Our cutting-edge platforms empower insurance agencies to streamline their operations, enhance customer engagement, and drive business growth. As a valued member of our team, you'll play a critical role in ensuring our customers receive the support they need to succeed.
Job Summary
As an Insurance Customer Support Specialist, you'll be responsible for providing exceptional support to customers over the phone, addressing their queries, and resolving issues related to their insurance policies. Your primary tasks will include:
- Gathering and verifying customer information
- Entering data into forms and systems
- Answering questions about insurance policies and procedures
- Resolving customer complaints and concerns in a timely and professional manner
- Collaborating with internal teams to resolve complex issues and improve customer satisfaction
Hours of Operation and Scheduling
Our team operates on a flexible schedule, with the following hours of operation:
- Monday - Sunday: 4 AM - 5 PM PST
- 10 hours per week, with 5 hours self-scheduled on the weekend
Compensation and Benefits
* Hourly rate: To be discussed in the interview phase
- Commitment: 90 days (as needed)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible scheduling to accommodate your needs
Requirements and Qualifications
To succeed in this role, you'll need:
- Data entry experience, preferably in a high-volume call support environment
- Strong multi-tasking skills, with the ability to handle multiple calls and tasks simultaneously
- Excellent communication and interpersonal skills, with a focus on customer satisfaction
- Ability to type 45+ WPM
- Strong problem-solving skills, with a focus on resolving customer complaints and concerns
- Familiarity with insurance policies and procedures, or a willingness to learn
Workspace Requirements
To ensure a seamless and secure experience, you'll need:
- A dedicated laptop or desktop computer with Windows 10 or above (sorry, no macs or Chromebooks for this opportunity)
- Willingness to install blithequark's security software on your computer and mobile device
- Willingness to install AWS on your computer
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 50 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to offer a workplace that values and respects individual differences.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please note that pay rates vary by client and are not negotiable, and will be disclosed during the interview process. Apply Now!
Important Notes
* A Chromebook is not sufficient for blithequark projects.
- Pay rates vary by client and are not negotiable.
- Rates will be disclosed during the interview process.
- Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.
- Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
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