Customer Experience Associate (Night Shift) - Join the Blithequark Team and Deliver Exceptional Customer Service

Are you passionate about delivering top-notch customer service and have a customer-oriented mindset? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team of dedicated and enthusiastic customer service professionals as a Customer Experience Associate at Blithequark.

About Blithequark

Blithequark is a leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Blithequark's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Blithequark has reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

The Role

As a Customer Experience Associate at Blithequark, you will be responsible for delivering exceptional customer service to our clients across various communication channels, such as phone, email, and chat. Your primary objective will be to address customer concerns promptly and efficiently. You will be part of a team of dedicated and enthusiastic customer service professionals who are passionate about delivering top-notch customer service and have a customer-oriented mindset.

Key Responsibilities

* Manage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly.

• Address challenging customers and problems that require escalation outside of the department.
• Strive to provide all customers with an outstanding customer experience.
• Grow client relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
• May be required to work weekend shifts and/or open to working night shifts (Comp Off/Allowance provided).
• Develop familiarity with technical aspects of email marketing, marketing automation, e-commerce, DNS record creation/modification, email-friendly HTML, and the Blithequark API.

What Will Contribute to Your Success

* At least 2+ years of experience in customer service.

• Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset.
• Excellent written and spoken communication skills with Familiarity in email marketing.
• Client-focused with the ability to build customer relationships and customer confidence.
• The ability to jump right into a fun and relaxed office culture.

Benefits

* A unique opportunity to join an international and collaborative startup environment in a hyper-growth context.

• Hybrid working with 2 days work from home.
• The chance to grow your professional and technical skills, with actual room for career progression.
• A modern office in a central location with free fruits and drinks and a lot of fun activities.
• Excellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more.
• 1.4 times your day salary if you're working on any week off or holiday due to critical tasks or issues.
• An umbrella of leaves and holidays.
• Budget to support your workspace at home.
• Medical insurance of INR 10 lakh is borne by the company.
• An employee-friendly compensation structure that includes tax-saving optional components where the employee can save extra tax.
• Bi-annual global company offsite; inter-office trips.
• Virtual Festival and Birthday celebrations, Team parties, and team-building outings.

Interview Process

* HR Screening - 15 mins.

• Round 1 - Practical Assignment (Case Study).
• Round 2 - F2F Interview with Team Lead (60 Minutes).
• Round 3 - F2F Interview with Head of Customer Experience (60 Minutes).
• HR discussion - 30 mins.

Diversity and Inclusion

Blithequark puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. If you are someone who prioritises customer satisfaction and takes pride in delivering exceptional service, we strongly encourage you to submit your application. Join our team of dedicated and enthusiastic customer service professionals and be part of a company that is changing the way businesses connect with their customers. Apply now and take the first step towards a rewarding career at Blithequark! Apply for this job