Experienced Full Stack Customer Service Agent – Airport Operations and Logistics

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Ramp Agent to join our team at Columbus Metropolitan Airport (CMH). As a key member of our airport operations team, you will play a vital role in ensuring the safe and efficient movement of cargo, baggage, and mail to and from our aircraft.

About blithequark

At blithequark, we're more than just an airline – we're a community of passionate individuals who share a common goal: to connect people and places around the world. Our commitment to safety, customer satisfaction, and employee well-being is at the heart of everything we do. We're proud to be a leader in the aviation industry, and we're excited to have you join our team!

Key Responsibilities

As a Ramp Agent, you will be responsible for:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections and guiding incoming and departing aircraft from gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather-related hazards.
• Safely operating ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
• Operating baggage scanners and computers to ensure accurate baggage routing to customers' destinations.
• Collaborating with colleagues to ensure seamless airport operations and exceptional customer experiences.

Benefits and Perks

At blithequark, we believe in sharing success with our employees. That's why we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. Some of the benefits you can expect include:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation and 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic wellbeing programs to support physical, emotional, social, and financial health
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals focused on sustainability and reducing our carbon footprint
• Business Resource Groups to connect employees with common interests and promote inclusion
• Recognition rewards and awards through the Unstoppable Together platform
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks

What You Need to Succeed

To be considered for this role, you must:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• Previous experience in customer service or a related field
• Familiarity with airport operations and logistics
• Strong communication and teamwork skills
• Ability to work in a fast-paced environment with changing priorities

Work Environment and Culture

As a Ramp Agent, you will work in a dynamic and fast-paced environment with a focus on safety, customer satisfaction, and teamwork. You will be part of a diverse and inclusive team that values collaboration, innovation, and continuous learning. Our airport operations team is committed to delivering exceptional customer experiences, and we're looking for individuals who share our passion for excellence.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Ramp Agent, you will have opportunities to learn new skills, take on new challenges, and advance your career. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your long-term career goals.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Ramp Agent at Columbus Metropolitan Airport (CMH). Apply for this job