Experienced Order Processing Professional – Customer Service Representative

At blithequark, we are seeking a highly organized and detail-oriented Order Processing Professional to join our Customer Service team on a part-time basis. As a key member of our team, you will play a vital role in servicing spare parts sales order management, working with internal and external customers, and managing orders from start to finish. If you have a passion for delivering exceptional customer service, are proficient in data entry, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading provider of innovative solutions in the industry. Our company is built on a foundation of excellence, integrity, and customer satisfaction. We are committed to providing our customers with the highest level of service, and we strive to create a work environment that is collaborative, inclusive, and supportive. As a member of our team, you will have the opportunity to grow and develop your skills, work with a talented and dedicated team, and contribute to the success of our organization.

Key Responsibilities

As an Order Processing Professional, you will be responsible for the following key tasks:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with blithequark policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a fast-paced customer service environment.
• Knowledge of international trade regulations and customs clearance procedures.
• Familiarity with order management software and systems.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience with order management software and systems.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Order Processing Professional, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A collaborative and supportive work environment that encourages open communication and feedback.
• A comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that is committed to excellence and customer satisfaction. Our company culture is built on a foundation of:

• Collaboration and teamwork.
• Open communication and feedback.
• Continuous learning and development.
• Respect and inclusivity.
• A commitment to excellence and customer satisfaction.

Compensation and Benefits

We offer a competitive hourly rate of $25.00-$28.00 per hour, depending on experience. Our comprehensive benefits package includes:

• 401(k) matching.
• Paid time off.
• Sick time.
• Company offers a generous benefits package that pays 100% of medical, dental, and vision.
• Short-term disability.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [link] to submit your application. We look forward to hearing from you! Apply for this job