Experienced Part-Time Remote Customer Service Representative – Auto Glass Industry Leader

Are you a customer service enthusiast looking for a fulfilling career with a dynamic company that values its people? Do you have a passion for delivering exceptional experiences and building strong relationships with customers? If so, we invite you to join our team at blithequark, a leading auto glass company that's been revolutionizing the industry since 1947. As a Part-Time Remote Customer Service Representative, you'll play a critical role in providing top-notch support to our customers, policyholders, insurance agents, and auto glass shops. You'll be the face of blithequark, and your exceptional communication skills, empathy, and problem-solving abilities will make all the difference in delivering an extraordinary experience.

About blithequark

At blithequark, we're more than just an auto glass company. We're a People Powered organization that values our employees and fosters a culture of growth, innovation, and collaboration. Our mission is to provide exceptional service, quality products, and a commitment to safety that sets us apart from the competition. We're proud to be an equal opportunity employer, welcoming everyone to join our diverse and inclusive workforce.

Key Responsibilities

As a Part-Time Remote Customer Service Representative, you'll be responsible for:

• Professionally answering inbound calls from customers, policyholders, insurance agents, and auto glass shops using scripted prompts
• Accurately entering claim data into our production systems while on a live phone call
• Effectively guiding customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs
• Verifying customer insurance coverage and deductible amounts and communicating the information to the customer
• Assisting customers with scheduling repair, replacement, and/or recalibration services at a blithequark location or at a non-blithequark shop while honoring the customer's preference
• Utilizing systems and resources provided to enhance the overall customer experience
• Providing solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information
• Other duties assigned by leadership

Professional Requirements

To succeed in this role, you'll need:

• To be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
• The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset
• The ability to read and utilize provided scripting in a conversational and timely manner
• Demonstrates a high level of empathy and integrity by always doing the right thing
• An upbeat personality and can show an authentic willingness to assist our customers
• Previous experience working in a contact center or other customer service role
• 16+ years of age
• High School Diploma or equivalent, or actively enrolled

Work from Home Requirements

To ensure your success in this remote role, you'll need:

• A personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems)
• High Speed Internet that meets the following requirements:

+ Download Speed = 25 Mbps or higher + Upload Speed = 10 Mbps or higher + Ping = 50 ms or lower + Jitter = 20 ms or lower

• Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
• USB wired headset
• Webcam
• Dedicated workspace free from background noise and interruptions

What You'll Get

As a Part-Time Remote Customer Service Representative at blithequark, you'll enjoy:

• Starting pay of $16.50/hour with bonus opportunities
• A benefits package including a 401(k) plan with company matching, paid volunteer day, and associate discounts
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year
• Paid training and all the tools and resources you'll need to be successful
• View all our health, wealth, and life offerings at [www.blithequarkbenefits.com](http://www.blithequarkbenefits.com)

Why Join blithequark?

At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in our people and provide opportunities for growth, development, and recognition. Our culture is built on the principles of:

• People Powered: Our people come first, and our culture matters
• Customer First: We put our customers at the forefront of everything we do
• Safety: We're committed to providing safe products and services
• Quality: We strive for excellence in everything we do
• Innovation: We're always looking for new and better ways to serve our customers

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com/careers](http://www.blithequark.com/careers) to submit your application.

Equal Opportunity Employer

blithequark is an equal opportunity employer, welcoming everyone to join our diverse and inclusive workforce. We're proud to be an equal opportunity employer and are committed to creating a work environment that's free from discrimination and harassment.

Reasonable Accommodation

We're committed to providing reasonable accommodation to individuals with disabilities. If you require accommodation during the application process, please contact us at [[email protected]](mailto:[email protected]).

Physical and Mental Demands

This role requires the ability to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of accuracy and attention to detail. If you have any concerns about the physical or mental demands of this role, please contact us at [[email protected]](mailto:[email protected]).

Benefits Estimates

The benefits package described above is an estimate and actual values may vary depending on benefit elections during enrollment.

Disclaimer

This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.

Apply Now

Don't miss this opportunity to join our team at blithequark. Apply now and take the first step towards a fulfilling career with a dynamic company that values its people. Apply for this job