Experienced Full Stack Customer Service Representative – Health Insurance Billing Resolution
Join blithequark, a leading provider of innovative solutions in the healthcare industry, as we seek an experienced and skilled Customer Service Representative to join our team. As a key member of our remote customer service team, you will play a vital role in resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. If you have a passion for delivering exceptional customer service, a strong background in medical billing and insurance, and excellent communication skills, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a dynamic and forward-thinking organization that is dedicated to providing innovative solutions in the healthcare industry. Our team is comprised of talented professionals who are passionate about delivering exceptional customer service and making a positive impact on the lives of our clients and customers. We are committed to fostering a culture of excellence, innovation, and collaboration, and we are seeking like-minded individuals to join our team.
Job Summary
As a Customer Service Representative with blithequark, you will be responsible for providing exceptional customer service to patients and healthcare providers, resolving medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. This is a full-time, 40-hour per week contract position that requires a remote, quiet working environment and a friendly attitude. If you have a strong background in medical billing and insurance, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities
* Review EOBs (explanation of benefits) and resolve patient medical billing inquiries
- Collect payments from patients and healthcare providers
- Assist with patient inquiries regarding their medically billed charges
- Provide exceptional customer service to patients and healthcare providers
- Work closely with the healthcare team to resolve medical billing issues
- Maintain accurate records and reports
- Meet daily quality and productivity quotas
- Participate in online team meetings and company Q&A forums
- Complete mandatory on-boarding training
- Maintain a high level of accuracy and attention to detail
Requirements
* 1 year of experience in medical billing and insurance
- Excellent verbal, written, and social communication skills
- Previous experience working with an electronic medical system
- Ability to navigate multiple systems and software programs
- High speed internet and a Windows-based personal computer (no Chromebooks)
- Ability to work in a remote, quiet environment
- Friendly and professional attitude
- Ability to meet daily quality and productivity quotas
- Ability to complete mandatory on-boarding training
- High speed internet required (internet speed check required after initial interview)
Preferred Qualifications
* Experience working in a healthcare setting
- Knowledge of medical billing and insurance regulations
- Experience working with electronic medical systems
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Strong communication and interpersonal skills
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to navigate multiple systems and software programs
- Ability to work in a remote, quiet environment
- Friendly and professional attitude
Career Growth Opportunities and Learning Benefits
As a Customer Service Representative with blithequark, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and forward-thinking organization. We offer a range of training and development programs to help you achieve your career goals, including:
- On-the-job training and mentorship
- Online training and development programs
- Opportunities for advancement and career growth
- Collaborative and supportive work environment
Work Environment and Company Culture
blithequark is a dynamic and forward-thinking organization that is committed to fostering a culture of excellence, innovation, and collaboration. Our team is comprised of talented professionals who are passionate about delivering exceptional customer service and making a positive impact on the lives of our clients and customers. We offer a range of benefits and perks to support the well-being and success of our employees, including:
- Flexible work arrangements and remote work options
- Collaborative and supportive work environment
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- Competitive compensation and benefits package
Compensation and Benefits
As a Customer Service Representative with blithequark, you will be paid a competitive hourly rate of $18.50 per hour. We offer a range of benefits and perks to support the well-being and success of our employees, including:
- Comprehensive training and development programs
- Flexible work arrangements and remote work options
- Collaborative and supportive work environment
- Opportunities for career growth and advancement
- Competitive compensation and benefits package
How to Apply
If you are a motivated and experienced Customer Service Representative with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Note
This is a contract position paid on a 1099 basis. The work term is based on the client contract term. A full 40 work week must be completed. The position starts immediately. Apply for this job