Experienced Part-Time Remote Customer Service Representative – Delivering Exceptional Experiences for Auto Glass Customers

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Part-Time Remote Customer Service Representative. At blithequark, we're more than just an auto glass company – we're a people-powered organization that's dedicated to building fulfilling careers and encouraging our team members to have a life. We're proud to be a leader in the auto glass industry, with a 75-year history of delivering exceptional service to our customers. And we're looking for talented individuals like you to join our team and help us continue to grow and evolve.

About the Role:

As a Part-Time Remote Customer Service Representative, you'll be responsible for providing exceptional service to our customers, answering a variety of inbound calls, and guiding them through the process of filing a glass claim. You'll work in a highly structured performance-based environment, using scripted prompts to ensure that every customer receives the same level of service and support.

Key Responsibilities:

* Professionally answer inbound calls from customers, policyholders, insurance agents, and auto glass shops using scripted prompts

• Accurately enter claim data into our production systems while on a live phone call
• Effectively and compassionately guide customers through the process of filing a glass claim, engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs
• Verify customer insurance coverage and deductible amounts, and communicate this information to the customer
• Assist customers with scheduling repair, replacement, and/or recalibration services at a blithequark location or at a non-blithequark shop, while honoring the customer's preference
• Utilize systems and resources provided to enhance the overall customer experience
• Provide solutions to resolve customer complaints and concerns over the course of the call, while presenting the most accurate product and service information
• Perform other duties as assigned by leadership

Professional Requirements:

* Must be comfortable working in a highly structured performance-based environment, demonstrating high ethical and confidentiality standards

• Knowledge of computer and telephone systems, and the ability to operate those systems with confidence in a remote environment
• The desire to establish rapport and credibility with customers, stores, and peers, with a caring heart and service mindset
• The ability to read and utilize provided scripting in a conversational and timely manner
• Demonstrates a high level of empathy and integrity, always doing the right thing
• Has an upbeat personality and can show an authentic willingness to assist our customers
• Previous experience working in a contact center or other customer service role
• 16+ years of age
• High School Diploma or equivalent, or actively enrolled

Work from Home Requirements:

* Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems)

• High Speed Internet that meets the following requirements:

+ Download Speed = 25 Mbps or higher + Upload Speed = 10 Mbps or higher + Ping = 50 ms or lower + Jitter = 20 ms or lower

• Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
• USB wired headset
• Webcam
• Dedicated workspace free from background noise and interruptions

What You'll Get:

* Pay is $16.50/hour, with bonus opportunities

• A benefits package including a 401(k) plan with company matching, paid volunteer day, and associate discounts
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year
• Paid training and all the tools and resources you'll need to be successful
• A chance to be part of a dynamic and growing organization that's committed to delivering exceptional service to our customers

About blithequark:

At blithequark, we're a people-powered organization that's dedicated to building fulfilling careers and encouraging our team members to have a life. We're proud to be a leader in the auto glass industry, with a 75-year history of delivering exceptional service to our customers. We're committed to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive.

Why Join Us:

* We're a leader in the auto glass industry, with a 75-year history of delivering exceptional service to our customers

• We're a people-powered organization that's dedicated to building fulfilling careers and encouraging our team members to have a life
• We offer a comprehensive benefits package, including a 401(k) plan with company matching, paid volunteer day, and associate discounts
• We provide opportunities for career growth and development, with up to $5,250 in tuition reimbursement per year
• We're committed to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive

How to Apply:

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, and we're proud to be an equal opportunity employer. Apply for this job