Experienced Customer Contact Center Representative – Retirement Services
Are you passionate about delivering exceptional customer service and helping individuals achieve their retirement goals? Do you thrive in a dynamic and fast-paced call center environment? If so, we invite you to join our team at blithequark, a leading Fortune 500 Retirement Services Company, as a Customer Contact Center Representative.
About blithequark
At blithequark, we're committed to helping individuals and communities achieve a better financial future. Our purpose is to fight for everyone's opportunity for a better financial future, and we believe that every individual and community deserves access to financial opportunities. We're a company that values diversity, equity, and inclusion, and we're dedicated to creating a work environment where everyone feels welcome and valued.
Our Culture
We're proud to be a Great Place to Work, certified by the Great Place to Work Institute. Our culture is built on five core values: We Care, We Do the Right Thing, We Have Customer Passion, We Have a Winning Spirit, and We Are the We. We believe that our employees are the backbone of our company, and we're committed to providing a work environment that's flexible, supportive, and empowering.
The Role
As a Customer Contact Center Representative, you'll be the face of blithequark, providing exceptional service to our customers and helping them achieve their retirement goals. You'll be responsible for:
- Building relationships with customers through inbound calls, emails, and chats
- Educating customers on their retirement plans and responding to their inquiries
- Providing financial advice and mentorship to customers
- Resolving customer issues and concerns in a timely and professional manner
- Collaborating with internal teams to ensure seamless customer experiences
What We Offer
We're committed to providing a comprehensive benefits package that includes:
- Competitive base salary and monthly incentive program
- Generous paid time off, including 20 days PTO, 9 paid holidays, and a flexible Diversity Celebration Day
- Health, dental, vision, and life insurance plans
- 401(k) Savings plan with generous company matching contributions
- Paid training and development opportunities
- Flexible work arrangements, including remote work options
- A supportive and inclusive work environment
Requirements
To be successful in this role, you'll need:
- A college degree and 1+ year of customer service experience, or 3+ years of customer service experience in lieu of a college degree
- Strong communication and interpersonal skills
- Ability to engage with customers, build rapport, and handle objections
- Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, and navigating multiple systems
- Strong learning agility and adaptability to new systems and processes
- Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST
Preferred Qualifications
* Experience in the financial services industry
- Bi-lingual skills, with a $3,000 pay differential
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, metric-driven environment
What We're Looking For
We're looking for a customer-focused individual who is passionate about delivering exceptional service and helping individuals achieve their retirement goals. If you're a team player with a strong work ethic and a commitment to excellence, we encourage you to apply.
How to Apply
To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We're an equal-opportunity employer and welcome applications from diverse candidates.
Equal Employment Opportunity
blithequark is an equal-opportunity employer and is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be a Great Place to Work.
Reasonable Accommodations
We're committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the job application or interview process, please contact us.
Misuse of blithequark's Name in Fraud Schemes
We're committed to protecting our customers and employees from fraud schemes. If you suspect any misuse of our name or logo, please contact us immediately.
Certifications and Awards
We're proud to be certified as a Great Place to Work by the Great Place to Work Institute and to have received recognition as one of the World's Most Ethical Companies by Ethisphere, a member of the Bloomberg Gender-Equality Index, and a "Best Place to Work for Disability Inclusion" on the Disability Equality Index.
Join Our Team
If you're passionate about delivering exceptional customer service and helping individuals achieve their retirement goals, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career with a leading Fortune 500 Retirement Services Company. Apply for this job