Experienced Full Stack Desktop Support Specialist – IT Operations & Customer Service
Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Desktop Support Specialist. In this role, you will be the go-to expert for troubleshooting, resolving, and preventing technical issues that impact our customers and internal stakeholders.
About blithequark
blithequark is a leading innovator in the entertainment industry, pushing the boundaries of what's possible in storytelling, technology, and customer experience. Our commitment to excellence is reflected in our cutting-edge products, services, and people. As a Desktop Support Specialist, you will be part of a talented team that shares your passion for delivering exceptional results and making a lasting impact.
Your Role
As a Desktop Support Specialist, you will provide high-performance operations support in a start-up environment, specializing in troubleshooting, research, diagnosis, reporting, and resolution of technical issues related to Windows, SCCM, CentOS Linux, MAC OSX, MS Office, email, network connections, and hardware/peripherals IT systems. You will help our customers in an efficient, professional, courteous, and proactive way, ensuring their expectations are met and exceeded.
Key Responsibilities
* Efficient setup and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
- Manage end-user expectations and system troubles using technical and customer service skills.
- Control the fundamentals of IT security protocols (account management, etc.).
- In association with manufacturing engineers, set up and configure software, as well as troubleshoot and restore malfunctioning software in the computer environment.
- Administer mail structures, device installation and configuration, printing structures, set up of third-party software.
- Set up and improve PC structures in a networked environment with minimal user interruption.
- Properly integrate devices, including printers, scanners, and digitizing capsules, with Linux, Macintosh, and Windows systems.
- Examine current strategies, identify areas for improvement, and advise viable solutions.
- Actively participate in ongoing technology introduction, improvement discussions, and projects in both an individual and institutional capacity.
- Control break-restoration expectations with staff and communicate adjustments accordingly.
- Research and recommend hardware and software solutions as needed.
- Troubleshoot and repair, or set up for repair of defective computer equipment.
- Successfully communicate status of problems and initiatives in progress to concerned parties on a timely basis.
- Identify and advise solutions to technical problems as needed.
- Record and communicate machine guide issues with end-users, IT team members, and management.
- Carry out unique projects as needed.
Requirements
To be a contributing member of our team, you will have a combination of the following skills:
- Degree or Bachelor's degree in Computer Technology or equivalent, or years of desktop support experience in a fast-paced production environment.
- Excellent understanding of technology and the role of the patron in relation to the larger IT infrastructure.
- Strong skills in Linux running structures (CentOS broadly speaking). Command line experience required. Remote control and scripting experience beneficial.
- Windows 7 or 10 operating systems experience a plus.
- Experience helping 3-D artists and software developers or working in a creative environment is a plus.
- Ability to communicate in a professional and pleasant way with co-workers.
- Tremendous technical, verbal, and written skills.
- Self-starter, active, strong organizational skills, and ability to prioritize workload.
- Team player that strives to maximize team/department performance.
- Element-oriented and able to handle a variety of tasks in an efficient way.
- Capable of managing time successfully, triaging, and prioritizing based on manufacturing desires.
- Capable of lifting 22kgs on a regular basis.
- Must be willing to participate in a rotating on-call schedule.
What We Offer
As a Desktop Support Specialist at blithequark, you will enjoy a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Some of the benefits you can expect include:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements and remote work options
- Comprehensive training and onboarding program
- Opportunities for professional certifications and education assistance
How to Apply
If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job