Senior Product Manager, Amazon Customer Service – Social Media Innovation

Are you a visionary product manager with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, global environment where innovation and adaptability are key? If so, we're excited to announce that blithequark is hiring a Senior Product Manager to join our Customer Service – Social Media team in Austin. At blithequark, we're committed to providing the best possible experience for our customers, and our Customer Service – Social Media organization is at the forefront of this effort. We're looking for a talented product manager who can help us define and deliver the long-term plan for supporting customers across multiple social media platforms, while protecting their privacy and security.

A Day in the Life

As a Senior Product Manager within Customer Service – Social Media, you'll be responsible for building simple yet elegant solutions that raise the customer experience bar. You'll work closely with cross-functional teams to understand customer needs, define product roadmaps, and deliver features that meet those needs. Your days will be filled with:

• Defining customer problems and experiences, and developing long-term strategies to address them
• Owning product roadmaps and feature priorities, and influencing technical priorities and business strategy
• Communicating effectively with technical teams, leadership audiences, and customers to ensure that their needs are met
• Mitigating risks and helping to reduce product exposure to failure modes
• Hiring, mentoring, and developing others to build a high-performing team

Key Responsibilities

* Manage the lifecycle of a product with considerable impact to the social media support strategy

• Define the customer problem, the experience they need, and the long-term strategy
• Own the product roadmap and feature priorities to deliver the right product solution, independently
• Clearly communicate requirements from large and diverse sets of customers to influence technical priorities and business strategy
• Contribute to business reviews and communicate effectively with technical teams and leadership audiences
• Mitigate risks and help reduce a product's exposure to failure modes
• Influence teams to eliminate problems that stifle innovation or cause customer dissatisfaction

Essential Qualifications

* Bachelor's degree or equivalent

• 5+ years of product or program management, product marketing, business development, or technology experience
• Experience owning/driving roadmap strategy and definition
• Experience with end-to-end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Preferred Qualifications

* Experience influencing senior leadership through data-driven insights

• Experience working across functional teams and senior stakeholders

About the Team

Our Customer Service – Social Media team is a fast-paced, ever-evolving environment where new features and channels launch constantly, and customers' behavior varies by social media app, demographic, and the type of support they need. We're innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the next generation of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at blithequark, so we can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and chat.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Senior Product Manager, you'll have opportunities to:

• Develop your skills and expertise through training and development programs
• Take on new challenges and responsibilities as you grow in your role
• Collaborate with cross-functional teams to drive innovation and growth
• Contribute to the development of our company's products and services

Work Environment and Company Culture

Our Austin office is a dynamic and inclusive environment where you'll have the opportunity to work with talented professionals from diverse backgrounds. We're committed to creating a workplace culture that's inclusive, respectful, and supportive of all employees. Our benefits package includes:

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) matching program
• Flexible work arrangements and remote work options
• Professional development opportunities and training programs
• Access to our employee network and community events

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're a motivated and innovative product manager with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a workplace culture that's inclusive, respectful, and supportive of all employees.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

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