Experienced Inbound Customer Service Retention Representative – Drive Customer Loyalty and Growth at blithequark

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as an Experienced Inbound Customer Service Retention Representative. As a key member of our customer service team, you will play a critical role in resolving customer concerns, retaining business, and driving sales growth.

About blithequark

At blithequark, we are committed to providing personalized attention to our associates, fostering a culture of pride, and helping our team members reach their personal and professional goals. We strive to make blithequark an employer of choice and a great place to work. Our company values diversity, inclusion, and equal opportunities for all, and we are proud to affirm our commitment to hiring veterans.

Position Overview

As an Experienced Inbound Customer Service Retention Representative, you will be responsible for receiving inbound calls from customers who are requesting termination of service or seeking to cancel their account. Your primary objective will be to resolve customer concerns, retain their business, and drive sales growth through the explanation of the overall value, features, and benefits of our products and services. You will work in a commission or incentive pay driven environment, using high-value saving techniques to meet sales retention targets.

Responsibilities

* Receive inbound calls from canceling customers and resolve concerns to retain their business

• Provide immediate follow-up on customer complaints/concerns, setting proper expectations and next steps for the customer
• Escalate customer issues requiring extensive problem-solving to ensure a close-loop customer experience and learning opportunities for blithequark
• Apply 5 Pillar Quality standards in accordance with the Truly Green QA Model
• Use save training and specialized offers to retain customers
• Notify customers and designated personnel of findings, adjustments, and recommendations, such as refunds, credits, or adjustments to their account
• Update and maintain customer databases with accurate customer information and timely data entry
• Positively represent the blithequark brand in all written and oral communications and correspondence

Competencies

* Customer Focus: Building strong customer relationships and delivering customer-centric solutions

• Drives Results: Consistently achieving results, even under tough circumstances
• Situational Adaptability: Adapting approach and demeanor in real-time to match the shifting demands of different situations
• Accountability: Holding self and others accountable to meet commitments
• Problem Solving and Decision Making: Analyzing complex customer issues and making informed decisions to resolve them

Education and Experience Requirements

* High school diploma or general education degree (GED); or up to one-year related experience and/or training, or an equivalent combination of education and experience

• At least 1 year of sales or 2 years of customer care experience
• Associate degree from a two-year college or technical school preferred

Knowledge, Skills, and Abilities

* Ability to build customer relationships and provide customer service

• Knowledge and ability to cope with and resolve escalated customer service issues
• Conflict resolution skills
• Knowledge of company products and services
• Attention to detail and accuracy
• Written and verbal communication skills
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Mathematical skills to calculate figures and amounts, such as discounts, commissions, proportions, percentages, area, and volume
• Time management skills, including punctuality for on-time attendance
• Ability to prioritize, organize, and perform multiple tasks

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to:

• Sit, stand, and walk
• Use hands and arms to handle, feel, or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs. independently
• Stoop, kneel, crouch, or crawl

Working Conditions:

• Noise level: Low to moderate
• Adverse Conditions: Minimal

Ability to Speak, Read, and Write Fluently in English

You MUST BE physically located in the United States while performing this job.

Pay Ranges

$27,669.00 - $51,188.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

Benefits and Perks

In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

Diversity and Inclusion

We are committed to diversity and inclusion, and we encourage diverse candidates to apply to this position.

Equal Opportunity/Affirmative Action Employer

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | blithequark (trugreenjobs.com).

California Residents

When you express interest in or apply for a job with blithequark, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pre-Employment Testing

blithequark performs pre-employment testing.

Disclaimer

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

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