Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert. In this role, you will be the face of blithequark, providing top-notch service to our customers while showcasing your expertise in printing, signs & graphics, and shipping product lines.

About blithequark

At blithequark, we pride ourselves on delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our commitment to Quality is evident in everything we do, from our products and services to our people and processes. As a Retail Customer Service Associate, you will be an integral part of our Quality-driven team, working closely with customers, colleagues, and management to ensure that every interaction is exceptional.

Key Responsibilities

As an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert, your primary responsibilities will include:

• Providing exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Demonstrating expertise in printing, signs & graphics, and shipping product lines, recommending appropriate blithequark products and services to meet customer needs
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and assisting with financial reporting, including daily sales, close-outs, and bank deposits

Essential Qualifications and Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent education
• 6+ months of specialized experience in a retail or customer service environment
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a retail or customer service environment
• Knowledge of printing, signs & graphics, and shipping product lines
• Experience with Point of Sale terminals (POS) and financial transactions
• Ability to work in a team environment and provide training to colleagues
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our team members grow and develop their skills and careers. As an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a commitment to excellence. As a Retail Customer Service Associate, you will be working in a retail store environment, interacting with customers, colleagues, and management on a daily basis. Our company culture is built on the principles of Quality, Customer Focus, and Teamwork, and we strive to create a work environment that is inclusive, respectful, and supportive of all team members.

Compensation, Perks, and Benefits

As a blithequark team member, you will be eligible for a competitive compensation package, including:

• Competitive hourly wage
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounts on blithequark products and services

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Fair Chance Hiring

blithequark will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply Job! Apply for this job