Experienced Customer Success Manager – Robotics and Fulfillment Operations

Are you a seasoned professional with a passion for innovation and problem-solving? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join the esteemed team at blithequark, where we're revolutionizing the way we approach robotics and fulfillment operations. As a Customer Success Manager, you'll play a pivotal role in driving business outcomes, improving operational efficiency, and delivering exceptional customer experiences.

About blithequark

At blithequark, we're a smart team of doers who work passionately to apply innovative robotics and software solutions to solve real-world issues. We're inspired by invention, driven by problem-solving, and committed to delivering Earth's most customer-centric experiences. Our team is comprised of individuals from diverse backgrounds, experiences, and skillsets, united by a shared passion for innovation and excellence.

Job Summary

As a Customer Success Manager, you'll be the primary link between blithequark and operations coaching site management on operational best practices, robotics systems, and tools. You'll work directly with operations managers at blithequark's Fulfillment and Transportation Centers to meet or exceed the as-designed performance of their robotic technology. Your key responsibilities will include:

• Developing and implementing mechanisms and processes to enable your team to scale with a growing blithequark network, build subject matter expertise, and innovate to address the needs of operations and blithequark customers.
• Auditing adoption and improving effectiveness of safe and effective blithequark operational best practices within your portfolio or subject matter area of expertise.
• Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in the fulfillment network.
• Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations' launch of new robotic systems and continuous improvement initiatives.
• Identifying requirements and capturing "voice of the customer" product/service feedback to influence product design and development priorities.
• Coaching site leaders on blithequark best practices and robotics systems and tools.

Requirements

To succeed in this role, you'll need:

• A Bachelor's degree in Engineering and/or relevant experience.
• 6+ years in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.
• Experience managing multiple high-priority tasks simultaneously.
• Knowledge and/or working experience with analytical tools (SQL, Excel, Tableau).
• Experience applying process improvement frameworks and tools to optimize business operations and customer outcomes.
• A Master's degree in Engineering and/or MBA is preferred.
• Strong problem-solving and analytical skills.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Experience with robotics hardware, software, and/or system troubleshooting.
• Experience in BI and analytical tools including Tableau, SQL, and R/Python.

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary range of $138,300 - $187,100, based on market location and job-related knowledge, skills, and experience.
• A sign-on bonus and restricted stock units may be provided as part of the compensation package.
• A full range of medical, financial, and/or other benefits, dependent on the position offered.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that empowers you to deliver your best work.
• A chance to work on cutting-edge projects that will transform the way we approach robotics and fulfillment operations.

Work Environment and Culture

At blithequark, we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. We're a team of innovators who are passionate about delivering exceptional customer experiences. Our culture is built on a foundation of trust, respect, and open communication. We're committed to creating a workplace that is inclusive, diverse, and empowering.

How to Apply

If you're a motivated and experienced professional who is passionate about innovation and problem-solving, we invite you to apply for this exciting opportunity. Please submit your application via our internal or external career site. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a workplace that is inclusive, diverse, and empowering.

Accommodations

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Total Compensation

blithequark is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Apply for this job