Associate Gold Customer Service Representative Bilingual Spanish & English – Join blithequark's Customer Experience Team

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you possess excellent communication skills, a strong work ethic, and a commitment to excellence? If so, we invite you to join blithequark's dynamic Customer Experience team as an Associate Gold Customer Service Representative, serving both English-speaking and Spanish-speaking customers.

About blithequark

At blithequark, we're dedicated to fostering an environment where employees from all backgrounds can build long and meaningful careers. As a purpose-driven organization, we're committed to providing protection for the unexpected and delivering it with care, helping people feel secure and confident in their pursuit of tomorrow. Our seven Employee Resource Groups (ERGs) offer a centralized space for employees to connect, learn, and engage, promoting a diverse, equitable, and inclusive workplace where everyone feels a sense of community and belonging.

Our Common Purpose

Our Common Purpose is the guiding principle that exemplifies the way we behave at blithequark. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver exceptional customer experiences that differentiate us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.

The Role

As an Associate Gold Customer Service Representative, you'll play a vital role in delivering #peaceofmind to our customers and agents. You'll be responsible for:

• Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
• Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
• Providing counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most, using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services.
• Upholding our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
• Maintaining and tracking accurate data in various computer systems.

Qualifications

To succeed in this role, you'll need:

• An Associate degree in a business-related field or equivalent experience.
• A minimum of 6 months related work experience, with customer service experience preferred.
• Excellent oral, written, and interpersonal communication skills, with the capacity to multitask in a structured work environment.
• The ability to review, record, and organize written data from a variety of sources with no pre-established format.
• Proficiency with computers and knowledge of Microsoft Office tools.
• A clear understanding of the organization's policies, standards, and procedures to guide customer interactions.
• The ability to pass state-specific insurance tests specific to this role and obtain necessary licenses in all applicable states (training and testing provided by blithequark).

Benefits and Perks

As a valued member of our team, you'll enjoy:

• A competitive salary range, determined by skills, experience, education, certifications, and location.
• Opportunities for career growth and professional development.
• Comprehensive benefits, including medical, dental, and vision coverage, as well as a 401(k) plan.
• Paid training and a supportive learning environment.
• A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
• Access to our Employee Resource Groups (ERGs) and opportunities for community engagement.

Work Environment and Culture

Our Customer Experience team is a fast-paced and dynamic environment, where you'll have the opportunity to work with a diverse group of colleagues who share your passion for delivering exceptional customer experiences. We're committed to fostering a culture of inclusivity, respect, and open communication, where everyone feels valued and empowered to succeed.

Compensation and Benefits

The typical starting salary range for this role is determined by a number of factors, including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at blithequark have a corresponding compensation plan, which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Eligibility

The following states are EXCLUDED from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington DC. The following states are EXCLUDED from eligibility unless you hold a current and valid personal lines insurance license: Alabama, Georgia, Kentucky, and Montana.

Training and Development

Paid training is mandatory for the duration of the training period, which lasts approximately 12 weeks. Training is Monday-Friday, 10:00 AM-6:30 PM EST. Attendance and performance will be continually assessed throughout the training period.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our careers page at [https://searchjobs.blithequark.com/careers](https://searchjobs.blithequark.com/careers) and search for the Associate Gold Customer Service Representative role. Apply for this job