[Remote] Dispatcher (Nights- Remote!)

Note: The job is a remote job and is open to candidates in USA. Snyder Air Conditioning, Plumbing & Electric is looking to expand its team by hiring a Dispatcher. This role involves efficiently scheduling and dispatching technicians to customer locations while ensuring excellent customer service and communication throughout the service process.

Responsibilities

• Commitment to excellence in customer service and satisfaction with all customers
• Representation of Direct Air in a professional manner during customer service interactions
• Initiate and maintain constant professional communication with customers and vendors throughout the service or repair process
• Create and maintain daily schedule for assigned service technicians
• Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system
• Update call logs after each phone call
• Assist other dispatchers with challenges they may be experiencing
• Build and create accurate estimates based on technicians’ notes
• Track estimates from initiation to completion of the project, resolve any issues impeding progress
• Adjust daily work schedule with proper technicians for emergency situations as they occur
• Coordinate the transportation movements of the technicians
• Keep track of the drivers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts

Skills

• Knowledge of South Florida geography Broward, Palm Beach, Martin counties
• Ability to thrive in fast-paced environments and remain flexible to changing needs
• Excellent problem-solving, client-facing and conflict resolution skills
• Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous
• Previous experience in scheduling and dispatching in a home improvement, service or construction setting
• Excellent written and verbal communication skills with customers and co-workers
• Logistically sound scheduling experience
• Must be very well organized and have the ability to delegate and assign jobs appropriately.
• Ability to pass a background check
• High school diploma (or GED)
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize
• Strong verbal and written communication skills
• Comfortable in navigating through multiple software systems and windows simultaneously
• Ability to show empathy when responding to customer’s needs
• Must be flexible with the ability to adapt to changes quickly and think conceptually
• Service Titan operating software experience
• Working knowledge of Microsoft office
• Dispatch experience highly preferred

Benefits

• Flexible Hours/ Friendly Work Environment
• Robust benefits package; health, dental, vision insurance, prescription
• Paid life insurance
• Matching 401K
• Paid Training
• Paid Time off
• Weekly pay
• Career Advancement opportunities
• Paid Holidays

Company Overview

• At Snyder, we know you want your family to be carefree and comfortable at home. It was founded in 1973, and is headquartered in Jacksonville, Florida, USA, with a workforce of 201-500 employees. Its website is https://snyderac.com.

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