Experienced Full Stack Customer Support Associate – Bilingual Norwegian (Starlink) at blithequark
Are you a customer-centric individual with a passion for problem-solving and a flair for languages? Do you thrive in fast-paced environments and enjoy working with cutting-edge technology? If so, we invite you to join our dynamic team at blithequark as an Experienced Full Stack Customer Support Associate – Bilingual Norwegian (Starlink).
About blithequark
blithequark is a pioneering company that's pushing the boundaries of space exploration and satellite technology. Our revolutionary satellite constellation, Starlink, is set to deliver low-latency broadband internet worldwide, connecting people and communities like never before. As a key member of our Starlink Customer Support team, you'll be at the forefront of this exciting journey, ensuring our customers have an exceptional experience with our innovative services.
Responsibilities
As an Experienced Full Stack Customer Support Associate – Bilingual Norwegian (Starlink), you'll be responsible for:
- Triage and resolve customer issues across multiple channels (digital, voice, etc.), being a relentless internal advocate for the customer within blithequark
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods, being the voice of the customer in the language of the business
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
- Create and maintain an internal knowledge base and help center collateral
Key Skills and Qualifications
To succeed in this role, you'll need:
- High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role
- Fluency in English and Norwegian
- Excellent problem-solving and sleuthing skills, with a relentless drive to satisfy customers
- Excellent written and verbal communication skills, with the ability to distill complex concepts into simple explanations
- Excellent empathy, active listening, and resiliency skills, with a focus on internalizing customer concerns and solving them positively
- Strong attention to detail and time management skills, with a focus on taking pride in your craft
- Willingness and ability to flex weekend and night shift hours as needed to support our growth
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
- Technical aptitude, with experience in networking, hardware troubleshooting, software development, etc.
Additional Requirements
To join our team, you'll need to:
- Be available to work scheduled shifts, including holidays
- Be available to work overtime hours and/or weekends as needed
- Be willing to relocate to the Hawthorne, CA area (this is not a remote position)
- Complete a 1-week classroom training program (M-F, 9am-5:30pm) and then work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday, 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday, 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday, 1:30 PM - 12:00 AM PST
Compensation and Benefits
As a valued member of our team, you'll enjoy:
- Competitive hourly rates (Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour)
- Comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year
ITAR Requirements
To conform to U.S. Government export regulations, applicants must be a U.S. citizen or national, a U.S. lawful, permanent resident (aka green card holder), a Refugee under 8 U.S.C. § 1157, or an Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
How to Apply
If you're a motivated and customer-focused individual with a passion for languages and technology, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply for this job We look forward to welcoming you to our dynamic team at blithequark! Apply for this job