Experienced Bilingual (Spanish/English) Customer Service Representative – Hybrid Work-from-Home Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both Spanish and English? Are you looking for a dynamic and supportive work environment that offers opportunities for growth and development? If so, we invite you to join our team at blithequark as a Bilingual (Spanish/English) Customer Service Representative in our Fort Lauderdale, FL office.

About blithequark

blithequark is a leading provider of innovative solutions for the home improvement industry. Our cutting-edge platform empowers some of North America's largest home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales. At the heart of our success is our full-service contact center in Fort Lauderdale, Florida, which specializes in inbound and outbound support for the home improvement industry. Our Call & Contact Centers serve as the primary point of contact for our customers, ensuring that their expectations are met and managed throughout the lifespan of their projects.

The Role

We are seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, resolving issues, and promoting our products and services. You will work in a fast-paced environment, adapting to changing guidelines and customer needs while maintaining a positive outlook on every interaction.

Key Responsibilities

* Answer incoming calls and respond to customer requests in a timely and professional manner

• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors as needed
• Adapt to fast-changing guidelines and customer needs
• Inform clients by explaining procedures, answering questions, and providing information
• Maintain and improve quality results by adhering to standards and guidelines

Requirements

* High school graduate or equivalent

• Minimum of one year experience in an inbound/outbound call center or retail environment (preferred)
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute (preferred)
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check
• Must be fluent (speaking/reading/writing) in both Spanish and English

Benefits

* Opportunity to continue working from home in our post-pandemic workplace

• Eligible for Medical, Dental, and Vision after 60 days of continuous employment
• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with company match of up to 4%
• Paid Time Off - Earn 10 days per year after 90-day probationary period
• $200 Monthly Incentive Bonus Plan
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Work Environment and Culture

At blithequark, we value our employees and strive to create a supportive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we believe that our employees are the key to our success. We offer a dynamic and fast-paced work environment, with opportunities for growth and development. Our culture is built on the principles of teamwork, innovation, and customer-centricity.

Compensation and Perks

We offer a competitive salary and a comprehensive benefits package, including Medical, Dental, and Vision insurance, Life Insurance, and a 401K plan with company match. We also offer Paid Time Off, a $200 Monthly Incentive Bonus Plan, and weekly/monthly gift card drawings/contests for meeting goals.

Next Steps

If you are a motivated and customer-focused individual with excellent communication skills in both Spanish and English, we invite you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a phone interview.

Apply Now

To apply for this role, please click on the link below: Apply for this job We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job