Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join our dynamic team at blithequark as a Remote Call Center Customer Service Representative. As a key member of our customer service team, you will play a vital role in supporting Iowa Medicaid Program recipients and affiliates, providing top-notch service, and ensuring their needs are met with empathy and understanding.

About blithequark

At blithequark, we pride ourselves on being a mission-driven organization that delivers critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our success, and we're committed to creating an environment where individuality is valued and nurtured every day. As a remote call center customer service representative, you'll be part of a team that's passionate about making a difference in the lives of our clients and the millions of people who count on them.

Job Summary

We're seeking an experienced customer service professional to join our team as a Remote Call Center Customer Service Representative. As a Medicaid Member Support representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you'll need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a Remote Call Center Customer Service Representative at blithequark, you'll enjoy:

• Competitive hourly rate of $18.00 per hour
• Paid training with equipment provided
• Full-time schedule (40 hours per week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

As a remote call center customer service representative, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that's inclusive, supportive, and fun. You'll have the opportunity to work with a diverse team of professionals who share your passion for customer service and are dedicated to making a difference in the lives of our clients.

How to Apply

If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through the link below, and we'll be in touch to discuss your qualifications further. Apply for the job now!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

If you require a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation request form. We're committed to providing equal access to employment opportunities for all candidates.

Pay Transparency Laws

Please note that pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. Apply for this job