Experienced Full Stack Customer Support Associate – Bilingual Dutch (Starlink) at blithequark

Are you a customer-centric, problem-solving rockstar with a passion for delivering exceptional support experiences? Do you have a flair for the Dutch language and a knack for troubleshooting complex issues? If so, we want you to join our dynamic team at blithequark as an Experienced Full Stack Customer Support Associate – Bilingual Dutch (Starlink)!

About blithequark

At blithequark, we're revolutionizing the way people connect with each other and the world around them. Our cutting-edge satellite constellation, Starlink, is poised to deliver low-latency broadband internet to every corner of the globe. As a key member of our Customer Support team, you'll be at the forefront of this mission, ensuring that our customers have an exceptional experience with our innovative technology.

Responsibilities

As an Experienced Full Stack Customer Support Associate – Bilingual Dutch (Starlink), you'll be responsible for:

• Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within blithequark
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Key Qualifications

To succeed in this role, you'll need:

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluency in English and Dutch
• Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
• Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
• Strong attention to detail and time management skills. You take pride in your craft
• Willingness and ability to flex weekend and night shift hours as needed to support our growth

Preferred Skills and Experience

While not required, the following skills and experience will give you a competitive edge:

• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

Please note that:

• Must be available to work scheduled shifts, including holidays
• Must be available to work overtime hours and/or weekends as needed
• This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
• After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:

+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST

Compensation and Benefits

As a valued member of our team, you can expect:

• Competitive hourly rate: $24.00/hour (Level 1), $25.00/hour (Level 2), $27.00/hour (Level 3)
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we want to hear from you! Apply now to join our dynamic team at blithequark as an Experienced Full Stack Customer Support Associate – Bilingual Dutch (Starlink). Apply for this job