Experienced Full Stack Customer Service Representative – Remote Health Insurance Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in delivering an unparalleled level of customer service, ensuring that our clients receive the support they need to navigate the complexities of health insurance.

About blithequark

At blithequark, we are committed to revolutionizing the way people find and enroll in health insurance. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. As a leader in the industry, we are dedicated to building a positive and motivating work environment that fosters growth, innovation, and collaboration.

Job Summary

As a Remote Customer Service Representative, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry. You will work closely with our team to manage customer accounts, provide technical support, and interpret and follow defined procedures and policies. If you are a self-driven, success-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

- Deliver the highest level of customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams - Adhere to regulated guidelines for communications via all channels

Requirements

- 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with mobile internet service providers and/or satellites - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Qualifications

- Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven

What We Offer

- Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO)

Preferred Experience

- Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus

Compensation and Benefits

- $15.00 - $16.50 per hour - Performance and attendance-based incentives - Comprehensive benefits package, including 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO)

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Apply for this job